BMS Performance
Team Leader
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Inside Sales Representative - Team Leader
Location: Hybrid - 3 days per week in the office, based in Manchester
Salary: £35,000 + Uncapped commission
OTE: £65,000-70,000 - genuinely achievable
Bonus: Guaranteed bonus for the first 3 months
We are currently recruiting for an experienced Inside Sales Team Leader to manage and develop a high-performing team of Inside Sales Executives.
This is a fully people-management focused role, responsible for the day-to-day performance, development and motivation of a team of up to 9 Inside Sales Executives. You'll play a key role in ensuring the team consistently delivers against its activity and sales objectives, whilst creating a positive, accountable and high-performance culture.
The Role
As Inside Sales Team Leader, you will be responsible for:
- Managing a team of up to 9 Inside Sales Executives
- Coaching, developing and motivating the team to achieve and exceed targets
- Monitoring individual and team performance against agreed KPIs and sales metrics
- Holding regular 1-to-1s and performance reviews
- Identifying performance gaps and putting appropriate coaching and development plans in place
- Ensuring all leads and opportunities are actioned promptly and effectively
- Monitoring lead conversion and identifying ways to improve conversion rates
- Reviewing call activity, pipeline and performance data
- Providing regular performance reports to senior management
- Setting clear expectations around activity, quality and performance
- Creating a culture of accountability, engagement and continuous improvement
- Working closely with the wider sales team to ensure opportunities are maximised
- Supporting the onboarding and development of new team members
- Taking responsibility for recruitment when additional team members are required
- Conducting interviews and supporting the selection and onboarding process
- Ensuring the team follows agreed sales processes and CRM procedures
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Team & Performance Management
A key part of the role will be getting the best out of the team.
You'll need to be comfortable analysing performance data and using it to identify where individuals or the wider team can improve.
You'll regularly review metrics such as:
- Outbound call activity
- Lead response times
- Appointments/opportunities generated
- Conversion rates
- Individual performance against target
- Pipeline activity
- Lead follow-up
- Quality of customer interactions
You'll then use this information to coach, motivate and improve performance, rather than simply reporting the numbers.
About You
We're looking for an experienced sales professional who has previously managed or led an inside sales, telesales, BDE, SDR or business development team. This could have been in the capacity of a player/manager looking to step up into a role that is purely managing a team.
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You'll ideally have experience of:
- Managing a team of outbound sales professionals
- Coaching and motivating salespeople
- Managing against KPIs and targets
- Analysing sales performance and activity data
- Improving conversion and sales performance
- Conducting regular 1-to-1s and performance reviews
- Recruitment and onboarding
- Working in a high-volume outbound sales environment
- Using CRM systems and sales reporting tools
Most importantly, you'll be a hands-on, supportive and commercially focused leader who enjoys developing people and creating a high-performance culture.
What's on Offer?
- £35,000 basic salary + Uncapped Commission (Guaranteed commission in the first 3 months)
- Hybrid working - 3 days per week in the office
- Life Assurance, Free On-Site Gym + Employee Assistance Programme
- Genuine opportunity to make a significant impact on team performance
- Supportive and commercially focused environment
- Opportunity to develop and progress within a growing sales organisation
If you're an experienced sales leader who enjoys coaching people, improving performance and building high-performing inside sales teams, we'd love to hear from you.
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