Sovereign & Bale
Team Leader
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Team Leader
Location: South West London (Covering Croydon, Kingston upon Thames, Merton, Richmond upon Thames, Sutton, Wandsworth)
Salary: £42,000
Contract: Permanent
The Role
Are you an experienced team leader, supervisor or coach with a background in employability, young people employment, welfare-to-work, customer service or another performance-led environment?
We’re looking for a Team Leader to lead, motivate and support a team of Mentors and Activity Co-ordinators, helping young people ages 18–24 overcome barriers, move into employment and sustain their careers.
This is a hands-on leadership role where you’ll be responsible for day-to-day team performance, quality of delivery and participant progression, while working closely with employers, Jobcentre Plus, local partners and internal teams.
You’ll support and manage a team of Mentors and Activity Co-ordinators, ensuring they deliver a consistent, high-quality participant journey from engagement through to job start and sustained employment.
You’ll monitor performance, coach your team, identify risks and address underperformance, while creating a positive and accountable team culture focused on achieving excellent participant outcomes.
Key responsibilities
- Leading, motivating and supporting Mentors and Activity Co-ordinators to deliver high-quality employment support.
- Monitoring individual and team performance against contractual targets, including engagement, job outcomes and sustainment.
- Reviewing caseloads to ensure participants are progressing effectively towards employment.
- Ensuring Mentors deliver effective action planning, regular participant contact, barrier removal, employer engagement and in-work support.
- Using management information and performance data to identify risks, improve delivery and address underperformance.
- Conducting regular one-to-ones, staff reviews, observations and coaching sessions.
- Providing constructive feedback and supporting colleagues to improve performance and quality.
- Supporting the recruitment, onboarding and induction of new team members.
- Building effective relationships with Jobcentre Plus, employers, training providers, local stakeholders and support agencies.
- Supporting the development of referral routes and employment opportunities for young people.
- Ensuring accurate case management, record keeping and compliance with contractual and audit requirements.
- Maintaining knowledge of local labour markets, young people employment opportunities, benefits and wider support services.
- Promoting a positive, inclusive and performance-focused team culture.
- Ensuring delivery meets safeguarding, data protection, health and safety, equality, quality and compliance requirements.
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Skills and Experience
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- Experience leading, supervising or coaching colleagues within employability, young people employment, welfare-to-work, customer service or another target-driven environment.
- Experience managing performance against targets and holding colleagues accountable for results.
- An understanding of caseload management, participant engagement, action planning, job outcomes and sustainable employment.
- Experience providing coaching, feedback, observations, one-to-ones or structured performance reviews.
- The ability to use management information and performance data to identify priorities and improve delivery.
- Strong relationship-building skills, with the confidence to work with employers, Jobcentre Plus, training providers and local stakeholders.
- Knowledge of local labour markets, young people employment challenges, employment support and barriers faced by young people would be advantageous.
- Excellent communication, influencing and interpersonal skills.
- Strong organisational skills and the ability to manage competing priorities.
- Good IT and administration skills, including Microsoft Office, case management systems and digital communication tools.
- A genuine passion for helping young people move into sustainable employment.
- A positive, supportive and accountable approach to team leadership.
- Ability and willingness to work from an assigned office location, working flexibly across sites, with willingness to travel locally to support delivery, stakeholders, employers and team activity.
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