Ward Talent Team
Team Leader - Birmingham, B3 3AY
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Job Opportunity: Security Team Leader
We are seeking an experienced and adaptable Security Team Leader to oversee security operations at a prominent corporate facility in the heart of Birmingham.
Role Overview
The successful candidate will be responsible for leading and supporting a security team, ensuring the highest standards of customer service, maintaining a clean and professional environment, and upholding robust security procedures.
Key Responsibilities
- Act as the primary point of contact for staff, visitors, and contractors
- Lead and support the on-site security team, ensuring compliance with procedures
- Ensure visitors and callers receive clear, accurate, and professional information in person, by phone, or email
- Manage and escalate incidents to management as required
- Maintain a professional presence and set standards for the team
- Respond to and manage emergencies effectively
- Handle conflict appropriately and confidently
- Ensure incident reports are completed accurately and to company standards
- Oversee ID checks and access control
- Maintain vigilance regarding Health & Safety risks
- Work independently and make sound operational decisions
- Supervise cleaning staff to ensure reception, foyer, staff areas, and boardrooms remain clean and presentable
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Requirements
- Valid SIA Licence
- CCTV Licence
- Proven experience in a supervisory or leadership security role (minimum 1 year)
- Minimum 2 years’ experience within corporate security
- Excellent customer service and communication skills
- Professional attitude and presentation
- Ability to produce clear, concise verbal and written reports
- Strong organizational and multitasking skills
- Ability to lead, motivate, and support a security team
- Proactive and resourceful approach to problem-solving
- Surveillance skills with strong attention to detail
- IT literate, with the ability to operate detection systems and emergency equipment
- 5-year checkable work history
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Pay and Benefits
- Pay Rate: £16.00 per hour
- Shift Pattern: 4 on 4 off Days and Nights - 42 hours per week
- Location: Birmingham, B3 3AY
Benefits
- Cycle to work salary sacrifice scheme
- Company pension scheme
- Life assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
- Additional benefits via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and supermarket vouchers
- Cinema tickets
- Access to a 24/7 free Employee Assistance Programme
Apply now!
If you have previous security experience, excellent communication skills, and a proven track record in providing exceptional customer service, we want to hear from you. Do you lead by example, deliver exceptional customer service, and always maintain a professional and confident presence? Are you able to stay calm, positive, and decisive when faced with challenges?
Apply now!
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