Bevan Brittan LLP
Team Leader Business Support Services
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Team Leader, Business Support Services Administration
We have an exciting opportunity for an experienced Team Leader to join us and manage the Business Support Services Administration team in our Bristol office.
In this role, you will lead, develop and coach the team. You will also build excellent relationships with our lawyers, with the aim of delivering an outstanding administrative support service to the firm.
The working hours are 36.25 hours per week Monday to Friday, between the hours of 8am and 6pm. Our office is based in central Bristol, and this role offers hybrid working.
Occasionally, you may be required to travel to our other offices in Birmingham, Leeds and London.
Main Responsibilities
- Oversee the day to day running of the team
- Build relationships with our lawyers to understand the work and proactively prioritise tasks
- Encourage an excellent customer service environment, ensuring that our processes reflect this
- Coach and develop the team, including performance reviews, setting objectives and regular one to ones
- Recruit and train team members
- Work closely with the Business Support Services Manager, Operations Manager and HR to develop policies and procedures
- Identify opportunities for improvement, to ensure we operate efficiently and in line with best practice
- Play an active role in supporting business change taking place across the firm, and participate in relevant projects
- Ensure equipment is properly maintained
- Have a working knowledge of health and safety and compliance requirements
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What we're looking for from you
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- Management experience within a professional environment
- A fair and supportive management style
- Effective and professional communicator at all levels, both written and verbal
- Able to build strong working relationships with the team and wider firm
- Self-motivated, with the ability to lead by example
- Ability to manage and support change
- Excellent attention to detail
- Knowledge of administrative processes such as printing, scanning, electronic filing and post
- Experience working within a customer service or administrative environment at management level
- An individual whose professional values and behaviours align with Bevan Brittan's values and organisational culture
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