Compliance, quality and safety

• Ensure colleagues work in line with company policies, procedures, contractual requirements and regulatory expectations, including health and safety, confidentiality, data protection and code of conduct standards.
• Assist the Compliance Team with daily, weekly and monthly health and safety base checks, ensuring the base and any equipment remain compliant at all times.
• Monitor uniform, PPE, vehicle cleanliness, equipment readiness and hygiene standards across the team.
• Complete, review and escalate incident reports, hazards, near misses, complaints and operational concerns in line with company processes.
• Support audits, investigations, risk assessments and improvement actions as required by the Operations Manager, Contract Manager or wider management team.

Fleet, resources and information management

• Liaise with the Fleet Supervisor and operational colleagues to ensure vehicles are available, suitable for road use, clean, hygienic and fit for service.
• Undertake and support vehicle checks to ensure performance, safety and hygiene standards are maintained.
• Support effective use of resources including vehicles, stock, equipment, keys, PDAs, holidays, sickness cover and operational assets.
• Ensure personal data management systems and colleague records are accurate, timely and maintained in line with data protection, payroll and annual leave requirements.
• Provide timely updates, reports and data to support performance management, decision making and continuous improvement.

Health and Safety

• Take reasonable care of personal health and safety and that of patients, colleagues, visitors and others affected by the service.
• Promote safe systems of work, dynamic risk assessment, safe moving and handling, lone working, vehicle safety and infection prevention requirements.
• Ensure defects, hazards, unsafe practices and incidents are reported, escalated and followed up through the appropriate channels.
• Support colleagues to complete required health and safety training and apply learning consistently in operational practice.

Requirements

• Attend training and complete satisfactorily to be able to undertake a full range of duties.

What are we looking for?

• Full UK manual driving licence.
• Experience of working in a highly regulated, complex operational environment, ideally with an understanding of healthcare logistics or courier services.
• Experience of leading, coaching or supervising operational colleagues, ideally within a multi-site or shift-based service.
• Passion for patient care, customer service and delivering a highly effective, reliable courier service.
• Computer literate - knowledge of Microsoft Office, Personnel and Payroll Packages.
• Excellent communication skills, both written and verbal, with the proven ability to engage professionally at all levels within an organisation.
• Commercial awareness and experience of supporting delivery against key performance indicators within a regulated industry.
• Strong organisational, problem-solving and prioritisation skills, with the ability to multi-task, remain calm under pressure and use initiative.
• Ability to coach, guide and support colleagues to deliver consistent standards.
• Meticulous attention to detail, including accurate record keeping, compliance checks and data management.
• Commitment to EMED values, leadership behaviours, teamwork, safety and continuous improvement.
• A minimum of one-year recent management/supervisor experience.