Derbyshire County Council
Team Leader - Crisis and Resilience Fund Project
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Closing date: 11 October 2026
Team Leader - Crisis and Resilience Fund Project
Closing date for applications: Sunday 11 October 2026
Provisional Interview Date: 28 October 2026
An exciting opportunity has arisen to join Derbyshire Welfare Rights Service as a Team Leader within our new Crisis Resilience Project. This is a key leadership role within an ambitious countywide programme that aims to improve financial resilience, reduce poverty, and maximise income for pension-age residents across Derbyshire.
The Crisis Resilience Project is funded through the Government's Crisis and Resilience Fund and will provide targeted support to older residents who may be experiencing financial hardship, missing out on benefit entitlement, or struggling to access the support available to them. Through proactive engagement, benefit claims support, and income maximisation activity, the project will help residents improve their financial wellbeing and maintain independence.
Role Responsibilities:
- Lead a team of Benefit Support Workers who provide practical benefits support and casework to pension-age residents across Derbyshire.
- Ensure the delivery of a high-quality, responsive, and effective service.
- Support staff to achieve excellent outcomes for clients.
- Plan and coordinate work activities, manage performance, allocate workloads, monitor quality, and resolve operational issues.
- Ensure residents receive timely support to claim benefits, maximise income, and access wider financial assistance.
- Work closely with Welfare Benefits Officers and Senior Welfare Benefits Officers.
- Provide day-to-day leadership and supervision for the team.
- Support staff development through coaching, mentoring, regular supervision, and performance management.
- Help create a positive and supportive team culture.
- Support recruitment activities, implement service improvements, develop operational processes, and ensure service standards are maintained.
- Contribute to the successful delivery of a significant countywide initiative.
- Use data, performance information, and operational insight to identify opportunities for improvement and support effective decision-making.
- Build and maintain effective relationships with colleagues, partner organisations, and stakeholders across Derbyshire to support successful project delivery.
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Requirements:
- Motivated leader with a strong background in customer-focused services and welfare benefits.
- Experience of supervising or managing staff, allocating and monitoring workloads, supporting staff development, and maintaining high standards of service delivery.
- Experience of working with older people, vulnerable residents, carers, or individuals facing financial hardship would be particularly valuable.
- Strong organisational and communication skills, excellent judgement, and the ability to motivate and develop people.
- Confident in managing competing priorities, embracing change, and working collaboratively across teams and organisations.
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Additional Information:
- Travel across Derbyshire may be required as part of the role.
- Hybrid working arrangements will be considered subject to service need.
- These posts are funded through the Government's Crisis and Resilience Fund and are fixed-term until 31 March 2029.
- This post requires a Disclosure and Barring Service (DBS) check due to regular contact with vulnerable adults and/or children. A criminal record will not necessarily prevent appointment, as each case will be considered individually.
Provisional interview date - 28 October 2026
Please refer to the Job and Person Profile for full details of the knowledge, skills, and experience required. Applicants are strongly encouraged to demonstrate clearly within their personal statement how they meet each of the essential criteria.
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