Domestic & General
Team Leader - DG Outbound
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Team Leader - DG Outbound
Salary: £32,000 - £38,000 + Bonus
Contract: Permanent, full time
Location: Nottingham - Hybrid
Are you a highly, driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic results?
Are you excited by a fast-paced and agile working environment where you can help us in our journey to achieve our vision to become a world-class service organisation?
We are now excited to be recruiting Team Leaders for our sales-focused DG Outbound department.
This is a very exciting time to join us. Our future aim? To be a company that not only provides world-class sales through customer service but also embodies a culture of high sales performance, digital capabilities, reward, and recognition.
About You
To be successful in this role, you will be able to:
- Demonstrate capability of delivering sales targets whilst providing our customers with an excellent level of service and engaging your team
- Target focused across all key metrics including team culture engagement scoring and customer NPS results
- Collaborate with peers and key stakeholders to share knowledge and ideas across the business
- Understand customer needs, with a focus on doing the right thing for our customers
- Display role model behaviours when dealing with customer requirements
- Focus the team on delivery and sales performance, identifying and improving through coaching areas of development
- Be open to innovation, understanding the principles of change management and coaching others through change
- Manage the priorities of multiple activities and stakeholders, to meet diverse and sometimes conflicting deadlines
- Maintain a clear focus on goal achievement, confronting problems, conflicts, and obstacles
- Stay focused under pressure whilst working effectively, remaining focused on sales performance during busy periods
- Take responsibility to manage all people-related issues, clearly communicating the expectations of agents
- Proactively call listen, conduct 1:1s, team meetings, and huddles; setting high sales and performance standards and can immediately respond, providing solutions
- Understand the role employee engagement plays in commercial performance and workplace culture
- Continuously strive to enhance the culture of the business, raising the bar with the team through engagement initiatives and effective communication
- Show a passion, drive, and capability to become a leader of leaders
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The Role
The role will be hybrid, working 37.5 hours per week.
Your team will consist of around 15 sales agents who make outbound calls to customers. You’ll be supporting the team to ensure customers are provided with the most appropriate insurance protection solutions, balanced with a focus on hitting sales and people-based KPIs, such as Sales Per Hour, Cross Sales, Productivity, Call Quality, people management/development.
Our passion, determination, and ambition lead us to set ourselves more and more challenging targets, which means you’ll be constantly striving to ensure we are optimising our culture and people.
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Working for us, works for you
- Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
- Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit-building tool / Salary Finance Loans / electric vehicle leasing / long service awards
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
The culture at Domestic General is creative, fast-moving, and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment, or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
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