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Your Role
What You'll Be Doing
Corpay is currently looking to hire a Client Support Team Leader on a permanent basis within our Cross Borders division. This position falls under our Payables line of business and is based in our Moorgate office in London. In this role you will lead a Client Support pod to deliver a consistently high standard of service to clients and internal stakeholders across Corpay. The role ensures the pod operates effectively, efficiently, and in line with business objectives by providing day-to-day leadership, coaching, and support to team members. As the first point of escalation, the Team Leader is accountable for driving performance, maintaining service quality, and fostering a culture of accountability, collaboration, and continuous improvement. Working closely with Front of House, Operations, and other key business functions, the role supports the delivery of operational excellence, identifies opportunities to improve processes, and helps implement change initiatives that enhance the client experience and business outcomes. The Team Leader plays a key role in developing the capability of the team, embedding Corpay's values, and ensuring the pod is equipped to meet current and future business needs while delivering exceptional client service. You will report into the Option Support Team Lead and regularly collaborate with other teams within the division.
How We Work
As a Client Support Team Lead, Corpay will set you up for success by providing:
- Assigned workspace in Moorgate office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Leading the day-to-day activities of a Client Support pod, ensuring service levels, quality standards, and operational objectives are consistently achieved.
- Providing effective leadership, coaching, and support to team members, creating a high-performing, engaged, and customer-focused culture.
- Acting as the first point of escalation for complex client queries, operational issues, and team concerns, ensuring timely resolution and effective communication.
- Monitoring individual and team performance against key performance indicators (KPIs), service level agreements (SLAs), and quality standards, taking appropriate action where required.
- Conducting regular one-to-one meetings, probation reviews, and performance development discussions, identifying coaching and development opportunities to enhance individual capability.
- Supporting the onboarding and training of new team members, ensuring they are equipped with the knowledge, systems, and skills required to perform their roles effectively.
- Ensuring team compliance with all internal policies, operational procedures, regulatory requirements, and risk controls.
- Managing team resource planning, including holidays, absences, and workload distribution, to maintain effective service coverage and operational resilience.
- Promoting and embed operational best practice, ensuring processes are consistently followed and opportunities for improvement are identified and escalated.
- Building strong working relationships with internal stakeholders across Front of House, Operations, Compliance, Technology, and Sales to support efficient client outcomes.
- Supporting departmental change initiatives by embedding new processes, systems, and ways of working within the pod.
- Producing and maintain accurate team records and contribute to operational reporting as required.
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Qualifications & Skills
- You will need a minimum of 2 years in a Client Services role.
- Experience working in a dealer support/trade support environment.
- Someone who is honest, flexible and committed. You will be situated on the trading floor, in a fast-paced environment, and exposed and expected to work under pressure at times.
- Must possess excellent communication skills.
- You will need to be computer literate with strong knowledge of excel, outlook and other Microsoft products.
- You should be prepared for hard work, change and new ideas and keen to learn and develop your professional career here at Corpay.
Benefits & Perks
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
Career Progression
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
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Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
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