Scope
Team Leader - Employment
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1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable. For more information go to www.scope.org.uk.
Fixed term until 31 March 2027, part time (28 hours a week)
Location: Scope Cardiff office, Cardiff Office, 5 -19 Cowbridge Road East - CF11 9AU
This role requires regular attendance at our Cardiff office. We therefore ask that applicants are based within a reasonable commuting distance to the office.
Closing date for applications: 11:59pm GMT, Monday 7 September 2026.
The role
Working as part of the Cardiff based services team as a Team Leader, you will lead and support a team to deliver high-quality services that meet customer needs. You will oversee performance, motivate colleagues, and promote a positive, inclusive culture aligned with Scope's values.
You will play a key role in safeguarding, service improvement, and problem-solving, ensuring service users remain safe and supported. Working with internal and external stakeholders, you will also contribute to projects that help develop and enhance our services.
You will:
- Lead, manage, and engage inclusively, providing effective support, guidance, and direction to your team, customers, and colleagues.
- Motivate colleagues and champion colleague wellbeing through the above.
- Oversee service programme delivery, impact, and outcome targets and ensure these are appropriately captured and recorded taking action where expected standards are not attained.
- Keep customers and colleagues safe through the effective use and implementation of policy and processes within your team – not letting poor performance go unchallenged.
- Maintain professional competence and performance, actively and positively engaging your work and the wider work of Scope.
- Share and promote the work of your service and Scope positively within your worktime and beyond.
- Work flexibly, supporting the management of changing priorities, service requirements, and outputs.
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For more information about the role’s responsibilities and the skills and experience required, please use the link to the job description.
Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.
About you
We're looking for a confident and supportive leader with experience of delivering services within a relevant support environment. You will have a strong track record of driving positive change, supporting colleagues through periods of development, and achieving service performance targets and KPIs.
We're looking for someone with excellent communication and organisational skills who can build strong relationships, manage competing priorities, and support colleagues through change. A collaborative, flexible approach and a passion for delivering high-quality, customer-focused services are essential.
You will have:
- Demonstrable experience in delivering support within the relevant service field.
- Demonstrates a proven track in supporting positive change and improvement and supporting colleagues.
- Experience of delivering service KPIs.
- Aligned to the ‘Social model of disability’ approach.
- Able to take on a management perspective with an open outlook and willingness to work across boundaries.
- Demonstrates a facilitative style to build and maintain effective internal and external relationships.
- Excellent communication skills, strong organisational skills, and experience in a customer-facing role.
- Ability to be flexible, respond positively to change, work effectively under pressure, and deal with conflicting priorities.
- Ability to support colleagues positively through change.
We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope’s values and contribute to our mission of creating an equal future with disabled people.
Additional information
You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.
Anonymised applications
We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.
Our values
Pioneering, Courageous, Connected, Open, Fair.
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We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Disability confident scheme
We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.
Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.
To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.
If you need any adjustments or support during the recruitment process, please email recruitment@scope.org.uk.
You can also find more information about requesting adjustments for interviews on our website.
Important to know:
You must meet all the essential requirements in the job description.
If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.
You can also find more details about asking for adjustments at interview on our website.
Equality, Diversity and Inclusion (EDI)
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Benefits
- 27 days holiday and bank holidays
- Flexible, hybrid, and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
- Discounted gym membership, cycle-to-work scheme, and more
- Link to full benefits package
How to apply
Click the apply button to create an account and complete your application form.
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