The Fedcap Group
Team Leader
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Summary
The Team Leader is responsible for assisting the Performance Manager to achieve performance, growth, quality, and compliance objectives in line with contractual agreements & P&L requirements.
Hours: Monday–Friday, 9am–5pm
Salary: £30,797 to £33,115
Location: Burnley & Accrington
About The Role
- Programme Management: Effectively support the delivery of operational team, assisting all services in line with organisational targets and customer needs.
- Performance Monitoring and Reporting: Provide ongoing coaching and feedback to support development of team members. Support underperformance in line with Fedcap’s policies and procedures.
- Team Leadership: Coach and develop the team to assist with customer service standards.
- Continuous Improvement: Work closely with team/ office to identify areas for improvement in programme delivery and customer outcomes, helping to roll out and embed changes to improve efficiency and impact.
- Compliance: Ensure compliance with all relevant regulations, contractual requirements, and health and safety standards, maintaining the organisation’s commitment to accountability and ethical service delivery. Support with the embedding and monitoring of customer service standards within your team.
- Quality Assurance: Support with the delivery of high-quality services, utilising all resources available whilst adhering to the quality management framework.
- Ad hoc: Any other ad hoc duties in line with delivery program requirements.
Experience (Essential (E)/ Desirable (D))
- Ability to embrace our company values: Kindness, Respect, Integrity, and Innovation! (E)
- Proven experience in managing programmes or services: Ideally within the not-for-profit, public, or employability sector. Experience in leading teams and managing multiple stakeholders is essential. (E)
- Strong leadership and people management skills: With the ability to motivate and develop teams. (E)
- Excellent organisational and project management skills: Capable of managing complex programmes to successful outcomes. (E)
- Strong interpersonal and communication skills: With the ability to engage effectively with stakeholders at all levels. (E)
- Financial acumen: With experience in managing budgets and resources effectively. (E)
- Proficient in using performance metrics and reporting tools: To drive programme success. (E)
- Knowledge and experience of the employability sector and local labour market. (D)
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
- Degree in Business Management, Social Sciences, or a related field. Project management qualifications (e.g., PRINCE2, Agile). (D)
What We Offer
We’re a mission-led organisation with social value at our core. We’ve been trusted for nearly a century to help people improve their economic wellbeing. We’re a Disability Confident Leader and proud to reflect the communities we serve.
- You’ll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the county.
- You’ll grow: With access to training, reflective practice, and a national network of likeminded colleagues.
- You’ll be supported: We believe in team working, wellbeing check-ins, and manageable caseloads.
- You’ll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.
Equity, Diversity and Inclusion
We’re committed to creating a workplace where everyone is treated fairly, feels they belong, and can do their best work. We welcome applications from people of all backgrounds, identities, and communities, and we value the different perspectives and lived experiences they bring. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
- Fedcap Employment is a Disability Confident Leader employer. We will consider reasonable adjustments throughout the recruitment process and, where required, in the workplace. We will not exclude a candidate with a disability unless they are unable to carry out a duty that is intrinsic to the role, after reasonable adjustments have been considered.
- We are positive about employing veterans, serving personnel, and spouses/partners and family members: As part of our commitment to the principles of the Armed Forces Covenant.
- As a Ban the Box employer, we assess applicants on their skills and potential: We do not ask about criminal convictions at the initial application stage, and any relevant information is considered fairly and in line with the role.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you need any adjustments to apply for this role or to take part in the recruitment process, please let us know. We’re committed to making our recruitment process fair, accessible, and inclusive for everyone.
Benefits
At Fedcap, we offer a comprehensive and rewarding benefits package designed to support your wellbeing and personal development. Some of our benefits include:
- 33 days’ annual leave: (including bank holidays) with the option to buy or sell additional days.
- £500 annual benefits scheme: To spend at over 900 retailers.
- Cycle to Work scheme: Open all year round.
- Pension scheme: With up to 5% employer match.
- Free life assurance: Worth 4x your salary.
- Health & wellbeing support: Including access to our 24/7 Employee Assistance Programme for you and your family.
- Digital gym, mindfulness resources, virtual GP and more.
About The Fedcap Group
For nearly ninety years, The Fedcap Group has developed scalable, innovative, and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group drives economic mobility through four practice areas – education, workforce development, health, and economic development. The Fedcap Group also invests its time and resources in broader system change – working in partnership with federal, state, and local government to improve the way services are designed, funded, and delivered. For more information visit www.fedcapgroup.org.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location