Responsibilities:

• Delivering the overall housing management service within a geographical area or the overall sheltered support service within a geographical area within the Neighbourhood Services area of Older Persons Housing.
• To work in partnership with other teams and departments to ensure joined up services to tenants and other service users.
• To line manage and supervise a team of staff including completion of appraisals, one to one’s, in accordance with Council policies and procedures.
• To develop positive working relationships with key stakeholders including: tenants, applicants, and other partner organisations.
• To take a people-orientated solutions-focussed approach to dealing with customers, quickly and professionally.
• To ensure value for money in service delivery.
• To contribute to the delivery service improvement plans.
• To work with team members to ensure the delivery of high quality services and achievement of performance targets.
• To contribute to the development, review and improvement of policies and strategies in line with current legislation and best practice.
• To contribute to the improvement of local service delivery in conjunction with appropriate stakeholders and partners.
• To be personally effective, demonstrating commitment and time management.
• Contribute to delivering culture change to achieve focussed and continuously improving services.
• To promote involvement opportunities to customers.
• To promote equality and diversity in both employment and service delivery.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.
• Improve own practice through observation, evaluation, discussion with colleagues and appropriate CPD programmes.
• Work collaboratively with colleagues, knowing when to seek help and advice.
• Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
• Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person.
• Be aware of and support difference ensuring equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
• The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.

Leadership Responsibilities:

• To demonstrate and embed the Council’s values and manager habits to lead, support and drive cultural change.
• To lead, manage, motivate, and develop teams, ensuring that Council policies are understood and followed.
• To ensure that the team work professionally, competently, and in a forward thinking and customer focused way whilst embracing collaborative partnership working to achieve excellence.

Personal Specification Essential Requirements:

It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Method Of Assessment will be through one or more of the following: Application Form, Test, Interview, or Certificate.

Qualifications:

Appropriate qualifications / Professional Membership or equivalent experience in managing in a housing context.

Knowledge Required

• Knowledge of the functions of a comprehensive housing management service.
• Knowledge of Landlord’s statutory responsibilities.
• Detailed knowledge of social housing and current issues affecting the sector.
• Comprehensive knowledge of housing legislation and policies.
• An awareness of key stakeholders, partners, and third sector organisations.

Skills And Competencies Required

• Able to communicate with and influence customers and other stakeholders.
• Ability to lead, motivate, and empower staff to achieve positive outcomes.
• Ability to identify a variety of operational problems, and develop innovative solutions across a full range of housing services.
• Develop and maintain effective relationships with key stakeholders including members, external and internal partners, and residents.
• Ability to analyse and interpret complex information.
• Ability to write concise reports, deliver presentations, and chair meetings.
• Competent in the use of IT systems including Microsoft applications.
• Ability to manage and delegate resources effectively.
• Able to manage conflicting priorities and adapt to changing circumstances.
• Ability to work with and consult with trade unions.

Experience Required

• Experience of contributing to projects and initiatives.
• Experience of managing resources within defined budgets.
• Experience of working with residents and members to achieve defined outcomes.
• Developing service objectives and operational delivery plans.
• Recognising and challenging inappropriate behaviour.

Behavioural And Other Characteristics Required

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth, and Zero Carbon.
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding equality & diversity.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Personal Specification Desirable Requirements:

It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements; however, these may be used to distinguish between acceptable candidates.

Experience Required

• Recent experience of managing teams in a housing-related context, including motivation and staff development.