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Team Leader - Housing Solutions (Homelessness)
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Job Opportunity: Team Leader - Housing Solutions Service
Sandwell Metropolitan Borough Council
Are you an experienced housing professional with a passion for preventing homelessness and supporting customers through some of the most challenging times in their lives?
We are looking for an enthusiastic, knowledgeable, and motivated Team Leader to join our Housing Solutions Service. This is an exciting opportunity to lead a dedicated team delivering housing advice, homelessness prevention, and statutory homelessness services, helping customers access the support they need to secure and sustain suitable accommodation.
About the Role
As Team Leader, you will lead and inspire a team of Homelessness Prevention Officers and Housing Needs Advisers, supporting them to deliver high-quality housing advice, homelessness prevention, and statutory homelessness services. You will provide expert guidance on complex cases, drive service improvements, and work with partners across the housing sector to help customers access safe and sustainable housing solutions.
Key Responsibilities
- Leading and motivating a team delivering homelessness prevention and housing advice services.
- Providing guidance and professional oversight on complex homelessness cases and statutory decisions.
- Ensuring compliance with homelessness legislation, guidance, and Council policies.
- Driving service performance, quality assurance, and continuous improvement.
- Developing effective partnerships with internal services, housing providers, support agencies, and voluntary sector organizations.
- Representing the Housing Solutions Service at internal and external meetings and partnership forums, providing management-level expertise, influencing service delivery, making informed decisions, and fostering effective working relationships to achieve positive outcomes for customers.
- Supporting customers to understand their housing options and access appropriate accommodation pathways.
- Managing, coaching, and developing staff to achieve excellent customer outcomes.
- Supporting staff through regular supervision, reflective practice, coaching, and development opportunities.
- Contributing to policy development, service transformation, and innovative approaches to homelessness prevention.
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Essential Qualifications and Experience
We are looking for someone who has:
- Experience working within homelessness, housing solutions, social housing, or a similar customer-focused environment.
- Experience leading, supervising, and developing teams.
- Strong knowledge of homelessness legislation, housing options, and homelessness prevention.
- Excellent communication, problem-solving, and decision-making skills.
- The ability to manage competing priorities and work effectively in a fast-paced environment.
- A passion for delivering high-quality services and improving outcomes for customers facing housing difficulties.
Essential Requirements
- Educated to GCSE level, Grades A to C, must include English language and maths or an equivalent qualification.
Additional Information
- This is a full-time role, working 37 hours per week.
Why Join Us?
This is an opportunity to make a genuine difference to people's lives while leading a committed and experienced team. You will help shape the future direction of the service, influence service improvements, and play a key role in supporting customers to prevent and relieve homelessness.
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We offer a supportive working environment, flexible working arrangements, professional development opportunities, and a commitment to staff wellbeing.
If you have the experience, leadership skills, and commitment to delivering excellent homelessness and housing advice services, we'd love to hear from you.
How to Apply
Apply today and help us deliver outstanding support and housing solutions for our customers.
Please submit a CV and supporting statement on how you meet the criteria listed in the personnel specification to Ellen_OBrien@sandwell.gov.uk before the closing date.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to submit your CV as soon as possible. When submitting your CV and supporting statement, please refer to the supporting documents attached.
If you are an internal candidate and currently at risk, please let the recruiting manager know.
If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.
If you have a disability and require assistance in submitting your CV, please contact Ellen_OBrien@sandwell.gov.uk.
For more information about working for Sandwell Council, our recruitment process, and our offer to you please visit https://www.sandwell.gov.uk/counciljobs
Click here to find out more about our One Team Framework: Values and Behaviours
https://www.sandwell.gov.uk/WeAreSandwell/council/story
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