Team Leader

LOCATION: Viking Shopping Centre

HOURS: 40 hours per week, Tuesday to Saturday on Rota

PAY RATE: Competitive

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Role Overview And Purpose

You will support the Site Manager and oversee in their absence in the delivery of the operational management of the contract, ensuring that the operation is managed in line with company policies and procedures. You will also need to display the ability to lead and engage with the teams, to deliver and be able to work as part of a team in a physically demanding, fast paced environment that provides Security and Cleaning services for the client.

This role will include a variety of tasks including the following:

• Ensure all Staff scheduling and required cover is in place on a daily basis.
• Ensure that all cleaning duties carried out are strictly in accordance with our standards so that quality work is delivered fully meeting/exceeding our expectations.
• Ensure that all work undertaken is strictly carried out in accordance with ABM's Health and Safety procedures. Moreover, to demonstrate their commitment to the fact that each ABM employee has a personal responsibility for their own health and safety and for that of persons who may be affected by their acts/or omissions.
• Whilst at the Centre to effectively assist with the public, evacuations etc.
• To make sure cleaning duties are completed as directed by The Soft Services Manager. Moreover, to always consider the work undertaken and wherever opportunities for improvements to working practices exist, putting forward suggestions so that ‘continuous improvement' is the norm.
• To work in a proactive manner supporting/assisting colleagues whenever in a position to do so.
• To undertake ad hoc duties as directed/ operationally required.

Key Responsibilities

• Working within our Cleaning and security teams in an Outdoor centre environment, carrying out duties effectively and efficiently.
• Carry out Daily Cleaning audits and manage completion of areas identified.
• Duties will include leading and engaging a team to deliver high cleaning services externally in all areas of the shopping Centre.
• Set up, stock, and maintenance of cleaning equipment and supplies.
• Monitor and maintain sanitation and organisation of assigned areas.
• Assist Centre Manager when needed to ensure optimum service to clients.
• Perform additional duties as needed, within reason.
• Comply with monthly training sessions delivered by the supervisor/line manager as necessary.
• Providing training to your team.
• Ensuring that your team is responsive to any spillages and callouts from the clients on site team.
• Communicate effectively with your team and line manager - we all work together.
• Ensuring that yourself and your team wear protective clothing (PPE) and comply with Health & Safety legislation and policies.
• The post holder will need to be able to work on their own initiative as well as part of a team and exhibit excellent communication skills and be able to confidently communicate with their team members and those of the client.
• To Supervise Team and give guidance throughout shift.
• To Act as point of Contact for ABM on site in absence of Soft Services Manager.