Battersea Academy for Skills & Employment
Team Leader - Manière De Voir
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Manière De Voir
Team Leader
Full time
Salary: competitive
About the job
We’re looking for a team leader to join our retail team based at the Battersea Power Station store, however, may be required to cover some shifts in the Oxford Street store. Reporting directly to the store manager, you’ll play an essential role in the management team, both operationally and from a people perspective. Being a natural leader, you’ll both champion and inspire others in being the ultimate brand ambassador. The ideal candidate will have a passion for product while being proactive in keeping up to date with style trends.
Assisting with leading the world’s first physical touchpoint store, you’ll be responsible for ensuring an exceptional experience is delivered to all clients, including after care. Our flagship store will be a measure of the brand from the consumer perspective, joining us will be the chance to play a part in building Manière De Voir’s industry reputation through executing a world-class retail store.
KEY RESPONSIBILITIES
Leadership
- Leading from the front, you’ll be a role model for behavior, standards, and dress code. Leading the teams’ daily duties, performance, and growth.
- Leading the coffee shop team, you’ll work with the in-house barista to oversee supplies while ensuring the team delivers a fluent and special experience (Oxford St).
- Create a balance between driving sales and delivering authentic service.
- Using available data to better understand live performance and opportunities while achieving individual and team sales targets / KPIs.
- Taking responsibility for your own development and knowledge on each piece of the collection, looking at fit, fabric, function, trims, and trend.
- Ensure health, safety, and security requirements are adhered to.
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Client & Store Experience
- Deliver a client experience which is engaging, emotional, and in line with hospitality guidelines and interaction techniques. In turn, offering “best in class” service both in-store or at a distance.
- Ensuring “right product, right place, right time” through effective stock file management resulting in maximum sales and minimum stock loss.
- Ensure store standards are maintained while adhering to visual merchandising guidelines promoting the best brand image.
- Working closely with the allocators to manage inflow needs. Analyzing trends by size, color, and silhouette to make informed decisions.
- Collecting meaningful information throughout the client’s journey and inputting into the CRM system.
- Elevate the client's experience by providing useful insights into the local lifestyle trends (Theatre, arts, bar, etc), building a strong local network.
- Collaborate with the west end association to raise awareness of all activities in advance and report back weekly footfall.
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REQUIREMENTS
- 2 years’+ experience in retail team leading within a similar setting.
- Natural leadership skills, with proven experience of managing high-performing, inspired teams.
- Challenging established thinking and championing new ideas to stakeholders in the business.
- Style-conscious fashion enthusiast with exceptional knowledge of the industry.
- Strong work ethic and personal drive (Entrepreneurial mindset).
- Highly self-motivated with the ability to work well under pressure.
- Quality-focused with an exceptional eye for detail.
- Experience with Microsoft Office.
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