gategroup
Team Leader - Operations
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Team Leader – Operations
gategroup | Start date: October 2026
Behind every smooth flight is a team that got the details right on the ground. That team needs a leader. That's where you come in.
As Team Leader, you'll run the day shift and own it — hitting targets, keeping standards tight, and making sure your team has everything they need to deliver. You'll be the steady hand when things get busy, the link between the unit and the airside operation, and the person who turns a good shift into a great one.
What you'll be doing
- Planning and managing your team's output so business, section and customer targets are met
- Monitoring performance daily, spotting concerns early and flagging them to the Unit Manager
- Running shift briefings, capturing what matters and keeping KPIs visible
- Leading daily operational meetings with accurate data at your fingertips
- Smoothing over conflict with sharp communication, negotiation and influence
- Keeping the operation legal and safe across health & safety, food safety, DfT, security and gateOPEX
- Driving continuous improvement and championing SQOR audits
- Deputising for the Unit Manager, and stepping across departments when needed
- Building a workplace people actually want to show up to
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What you'll bring
- Solid experience leading a similar team — food or logistics a real plus
- A background in a fast-paced, deadline-driven setting (production, manufacturing or stores ideal)
- Working knowledge of basic hygiene
- A track record of taking genuine accountability
- A-levels or equivalent, or the experience to match
- Confident with numbers, words and Microsoft Outlook, Word and Excel
- Clear English, written and spoken, and the presence to hold your own with management
- Integrity, discretion and a calm head under pressure
- A proactive, flexible, glass-half-full attitude
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What's in it for you
- Competitive salary and a benefits package:
- Complimentary meals and refreshments, on us
- Free on-site parking and free uniform
- Company sick pay, paid holiday and a pension scheme
- Free life insurance
- In-house training and development, with room to grow
- Regular shift patterns
- A bespoke employee support programme, including free counselling
- Refer-a-friend bonuses, a cycle-to-work scheme, and a discount platform that saves you money on the everyday
Ready to lead from the front? We'd love to hear from you.
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