Plymouth City Council
Team Leader
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Team Leader - Revenues, Benefits and Transactional Services
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
We are looking for an enthusiastic and motivated individual to join the Revenues, Benefits and Transactional Services as a permanent Team Leader.
This is an exciting opportunity to lead a team delivering Housing Benefit, Council Tax Support, Housing Payments and Housing Benefit overpayment recovery services that provide vital financial support to residents across Plymouth.
Role Responsibilities
- Manage a team of Housing Benefit and Council Tax Specialists
- Support the Technical Manager for Benefits with allocating work tasks, monitoring and reporting on performance, and managing workload priorities
- Take overall responsibility for the day-to-day leadership of staff
- Be accountable for all aspects of employee management, team morale and wellbeing, in accordance with Plymouth City Council's policies and procedures
- Build strong relationships, make sound decisions, support colleagues through change and lead by example
- Coach, support and develop staff to reach their full potential, helping to build resilience within the team and supporting future succession planning within the service
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Environment
- Fast-paced environment requiring an organised and adaptable individual
- Work collaboratively whilst also being confident in making decisions independently
- Support, develop and motivate staff to deliver a high-quality, customer-focused service
- Achieve performance objectives and provide value for money through a skilled and high-performing team
- Understand customer requirements and demonstrate the ability to work towards resolving complex issues, developing practical solutions and responding to complaints, Councillor enquiries and MP enquiries
Service Improvement
- Play an important role in supporting service improvement initiatives, digital developments and the implementation of legislative and policy changes affecting Revenues and Benefits services
- Experience of leading teams through change and promoting continuous improvement would therefore be advantageous
Working Arrangement
- Operates a hot-desk touchdown arrangement
- Housing Benefit Specialists that this role will manage currently work predominantly from home, with the option to attend the office where required
- Essential that the successful candidate has experience of using Microsoft Teams and experience of effectively managing and supporting a remote team
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Disclosure & Barring Service Check
- Requirement for this post is: Basic
Working Arrangements
- We are a flexible employer and provide a variety of working arrangements tailored to the needs of each role.
Contact Information
For more information or an informal discussion, please contact Chris Bowes (christopher.bowes@plymouth.gov.uk) or Alice Bedford (alice.bedford@plymouth.gov.uk).
Closing Date
- Wednesday 05 August 2026
Equal Opportunities
Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of age, care experience, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation.
As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.
"Plymouth City Council is proud to be an Age Friendly Employer. We encourage applications from talented people at every stage of their career."
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