Reed
Team Leader
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Reed in Partnership
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.
Pay Range
£33,750 to £41,000
Working Hours/Pattern
Full-time, although we would be happy to consider applicants who are looking to work on a part-time basis. If you would like to explore this further, please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.
Job Description
Do you pride yourself on your ability to lead and motivate a team? Do you possess great people management skills and a passion for driving performance? Then consider the role of a Team Leader at Reed in Partnership!
Internal applications for this role close on 29/07/2026
What is this role about?
A Team Leader leads a team of Employment Specialists in the provision of services to support caseloads of jobseekers into employment. The role is responsible for managing the performance, productivity, and wellbeing of this team and supports the team through observation, coaching, and development to exceed their targets; resolving escalated complaints; ensuring the maintenance of key relationships with partners and timely reporting of key performance indicators (KPI’s).
Just some of your day-to-day responsibilities will include:
- People Motivation, Coaching, and Development: The Team Leader ensures the smooth running and productive dynamics of the team by acting as a lynchpin between all key roles involved in the participant journey towards sustained employment.
- Performance Management and Delivery: A Team Leader manages the team to focus on all elements of the participant journey to sustainable employment, identifying and overcoming blocks, obstacles, or inefficiencies in the process through observation and analysis, ensuring that performance targets are exceeded.
- External Relationships and Stakeholder Management: A Team Leader ensures that their team maintains constructive and effective internal relationships with other functions and departments and a positive set of relationships with fund holders, referral sources, partner organizations, and political stakeholders in the wider community.
- Finance and Facilities: A Team Leader is responsible for ensuring the financial resources and facilities of their office are maintained in good order.
- Quality and Continuous Improvement: A Team Leader contributes constructively to the overall development of our service delivery, suggesting and making improvements continually to enhance productivity, the customer service experience, and the quality of our claims and participant outcomes.
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What’s in it for you?
A generous base salary (pro-rata for part-time), and great flexibility with your working schedule, we offer training, development, and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:
- 25 days annual leave (pro-rata for part-time) plus statutory bank holidays
- Reed Pension Scheme
- Award-Winning Management & Leadership training
- Professional & Personal Development Funds
- Bi-annual pay reviews
- Plus much more that can be found on our website
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With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.
At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair, open, and honest; we take ownership, and we work together.
To be successful in this role, we are looking for someone with:
- Previous direct line management of a team
- Experience in a sales, customer service, or recruitment industry
- Track record of working and achieving targets personally as well as managing team targets
- Experience in people management including training, coaching, performance management, and recruitment.
- Strong administration and IT skills
- Assertiveness, Resilience, and good Decision-making skills
- A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
- GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
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