Adult Services Team Leader

Location - Lanarkshire

Who are we?

LOVE@Care are a socially conscious, forward-thinking, and compassionate provider of Residential, Homecare and Children's services across Lanarkshire, Fife and Glasgow working with individuals of all ages with varying needs.

We are currently looking for an experienced Team Leader to join our Lanarkshire Team based in Bellshill.

We specialise in delivering enhanced care packages that make a real difference. You will lead by example - managing your own case load and staff, scheduling rotas, liaising with staff, social work, families and other third parties regarding the care we provide to each individual.

Your duties will include:

• Carrying out initial visits to service users to produce detailed care plans and ensuring that the emotional, spiritual, physical, medical, and material needs of the service users are recognised, assessed, and met with.
• Reporting directly to the Care Manager, you will monitor the services according to care standards ensuring regular feedback and communication with them, thus ensuring the safety and wellbeing of both service users and care workers involved.
• Serving as a first point of escalation for procedural issues/complaints and coaching care staff regarding how to effectively resolve issues.
• Formulating weekly care schedules and ensuring that the staff are aware of their relevant duties.
• Carrying out quality assurance checks: use spot checks, supervisions, training and compliance with the codes of conduct to ensure that carers and team leaders are providing a quality service to our clients and are well trained and motivated to carry out their role.
• Ensuring that management’s help and guidance is sought in the execution of her/his duties.
• Ensuring that weekly timesheets are checked and collated.
• Maintaining and monitoring record-keeping in relation to the attendance of care workers, service users’ care plans, risk assessments.
• Undertaking regular training reviews with staff and recommending appropriate actions.
• Supporting out-of-hours work to support care staff and service outside of regular office hours
• Keeping yourself up to date with the Health and Safety standards and regulations and attending training courses to continue to maintain your own professional development.