Schneider Electric
Team Leader - Tailored Care Operations
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Team Leader – Tailored Care Operations (Manager I, Commercial Customer Care)
We’re looking for a Team Leader to lead a multifunctional team supporting our strategic, VIP and Tailored Care customers. You’ll lead approximately 7–10 colleagues, ensuring our priority customers receive proactive, responsive and high-quality support.
What will you do?
- Lead, coach and develop a high-performing team of Account Managers, Order Support Specialists and Senior Specialists.
- Build a culture focused on customer excellence, accountability and continuous improvement.
- Oversee support for strategic customers, including orders, projects, escalations and service recovery.
- Act as a senior escalation point for complex customer and operational issues.
- Manage service levels, productivity, workloads and customer commitments.
- Use customer feedback and performance data to identify risks and improvement opportunities.
- Drive process improvements, digital adoption and new ways of working.
- Lead your team through operational and organisational change.
- Partner closely with Sales, Supply Chain, Logistics, Customer Experience and Commercial teams.
What will make you successful?
- Leadership experience within customer service, account management or customer support operations.
- A strong track record of building and developing high-performing teams.
- Experience managing complex customer relationships, escalations and service recovery.
- Strong coaching and performance management skills.
- Experience delivering operational or cultural change.
- Strong stakeholder management and influencing skills.
- Commercial awareness and a customer-first mindset.
- An analytical approach, using data to improve performance and make decisions.
- The ability to succeed in a fast-paced, customer-focused environment.
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Beneficial if you have:
- Experience supporting strategic, premium or key accounts.
- Knowledge of order management or supply chain processes.
- Experience with transformation, digitisation or continuous improvement.
- Knowledge of Salesforce, SAP, Control Tower or other digital customer platforms.
What's in it for me?
- Lead a high-impact team where your work directly influences customer loyalty and business growth.
- Career development opportunities with access to training, mentorship, and leadership programs.
- Collaborative culture that encourages innovation and values your contributions.
- Flexible work environment designed to support your success and well-being.
Ready to make your mark in customer care leadership? We're excited to meet you — apply today!
Total Rewards
Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:
- Care for Yourself and Your Family: Health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life’s challenges.
- Invest and Plan Your Future: Competitive pay, short-term incentives, opportunities to own company shares, and retirement savings plans.
- Grow Your Skills and Career: Performance and development conversations, global career opportunities, access to our Schneider Career Hub, and learning platforms like Coursera.
- Team Up in the Workplace: Project opportunities on the Schneider Career Hub, collaboration tools, recognition programs, and an inclusive, caring workplace.
- Support Your Community: Volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.
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IMPACT Makers
At Schneider Electric, we believe in the IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Join us and contribute to turning sustainability ambition into actions!
Company Overview
- €40 billion global revenue
- +9% organic growth
- 150,000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, providing equitable opportunities to everyone, everywhere, and ensuring all employees feel valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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