Network Rail
Team Leader (Telecoms)
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Who We Are
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process. You can visit Evenbreaks Career Hive for advice on accessibility support.
If you're ready to make a real difference, we'd love to hear from you!
Some Of Our Great Benefits
- We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments
- Flexible/hybrid working arrangements considered
- Generous annual leave up to 28 days plus statutory days (role dependant), with the option to buy/sell days
- Discounts at selected stations with your Network Rail pass
- Defined benefit pension scheme
- 75% off leisure train tickets for you and your dependents (subject to T&Cs)
- Interest-free travel loan for train and car park season tickets
- Volunteer leave to make a positive impact
Plus more....
Vacancy Details
Duration: Permanent, Working on a 24x7 shift pattern which covers a 6-week period, 12 hour shifts averaging 35 hours per week, This includes nights, weekends and bank holidays.
Location: Doncaster Carolina Court, Doncaster
Band & Salary: Band 4B, £35,582 - £43,400
About The Role
The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers.
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Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.
As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway - we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool - it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.
Key Accountabilities
- Lead and inspire a virtual team of engineers, technicians, and support administrators, ensuring resources are effectively coordinated to meet operational demands and deliver a high-quality service.
- Develop and maintain resource plans, staffing models, schedules, and rotas to maximise resource utilisation, balancing capacity with demand while ensuring service commitments and SLA/OLA targets are achieved.
- Undertake regular competency assessments and data quality reviews in line with organisational policies and standards, identifying capability gaps and implementing development plans to ensure compliance, accurate reporting, and strong KPI performance.
- Proactively manage operational risk by participating in resilience and contingency planning activities, helping to strengthen the organisation's response to incidents impacting people, systems, and facilities.
- Review, develop, and embed operational processes and procedures, producing insightful management information and performance reports that drive continuous improvement and enhance customer service delivery.
- Champion best practice and service excellence by monitoring team performance, analysing customer feedback, and working collaboratively with colleagues to identify and implement improvements that enhance the customer experience.
- Work closely with project teams and stakeholders to support the successful introduction of new and changed services into Service Operations, ensuring a seamless transition into live service and ongoing operational support.
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Essential
Your experience and skills
- Educated to A-Level standard or equivalent in at least one science or mathematics based subject or hold an equivalent vocational qualification in a technical or engineering discipline
- Demonstrable experience of leading and managing a team of operational telecoms engineers, technicians and administrators
- Experience of compiling, reviewing, updating and implementing process documentation to maintain applicability
- Strong customer focus with the ability to lead and deliver continual service improvement
- Ability to clearly and concisely communicate to explain technical information to non-technical personnel
- Ability to react to emergency situations safely and effectively while demonstrating strong emotional control
- Able to work shift patterns and provide flexibility to support the operational needs of the business
- Familiar with appropriate service support frameworks (e.g. ITIL) or troubleshooting methodology (e.g. Kepner Tregoe)
Desirable
- Previous operational railway experience
- Working knowledge of a service operations environment, including remote management platforms and operational support systems
- Possess or agree to work towards attainment of the Institution of Occupational Safety and Health (IOSH)
Additional Information...
Contact: mark.powell4@networkrail.co.uk If you have any questions or reasonable adjustments.
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