Hyatt Regency
Team Leader – The Montagu
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Organization - Hyatt Regency London - The Churchill
Summary
Team Leader – The Montagu
Salary: Competitive Salary + Service Charge
About Hyatt Regency London – The Churchill
Hyatt Regency London – The Churchill is located in the prestigious Marylebone area of London’s West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.
The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.
Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London’s most sought after neighbourhoods.
Duties and responsibilities related to the Team Leader – The Montagu role
- Take full responsibility for the day-to-day operational running of the assigned area, including managing both full-time and casual team members.
- Set, review, and monitor clear, achievable objectives for team members in line with the department’s annual plan and long-term goals.
- Communicate departmental strategy effectively to all team members in collaboration with the Restaurant Manager.
- Maintain clear and consistent communication within the team to support smooth operations.
- Implement action plans to consistently deliver the highest standards of customer service in line with company objectives.
- Train, coach, and empower team members to confidently resolve guest concerns with minimal disruption.
- Support labour cost control by creating weekly rotas in line with business needs and assisting with payroll processes.
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About You
We are looking for a confident and experienced hospitality professional with a proven track record in a supervisory or management role, ideally within a luxury hotel or high-end restaurant environment. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a passion for delivering exceptional guest service. Experience in team management, rota planning, and cost control is essential, along with the ability to motivate and develop team members while maintaining high operational standards.
Benefits you will enjoy as a Team Leader – The Montagu
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant
- Life Assurance
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
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At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next steps: Apply today for this Team Leader – The Montagu role and start your journey with Hyatt Hotels!
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