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Job Title: Team Leader - Travel
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability.
Team Leader – Call Centre
Are you ready to lead a dedicated team in a dynamic call center environment? Join us at Concentrix as a Team Leader, where you’ll have the opportunity to inspire and develop a group of call center associates while ensuring exceptional service delivery for our customers.
Job Description
As a Team Leader, you will be responsible for the day-to-day supervision of call center associates, ensuring adherence to work and attendance policies in line with organizational and legal requirements.
Essential Functions/Core Responsibilities
Supervision and Performance Monitoring
- Oversee the daily activities of a team of call center associates.
- Monitor work and attendance to ensure compliance with company policies.
Coaching and Development
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- Conduct regular performance coaching to help your team meet and exceed established Key Performance Indicators (KPIs).
- Identify performance issues and develop tailored action plans for improvement.
Customer Service Excellence
- Ensure exceptional service meets contractual expectations and financial goals.
- Provide subject matter expertise in handling escalated customer calls.
Communication and Team Meetings
- Effectively communicate expectations and updates to team members.
- Conduct team meetings to share important information and create a forum for team input.
Stay Current on Policies and Training
- Continuously update knowledge on internal processes, policies, and procedures.
- Participate in required manager development training to enhance your leadership skills.
Promote Company Values
- Actively represent and advocate for Concentrix values in your behavior and attitude.
Candidate Profile
Key Skills:
- Highly motivated with a passion for developing and coaching team members.
- Strong ability to work under pressure and follow through on tasks to completion.
- Excellent written and verbal communication skills.
- Proven capability to lead teams in multitasking and prioritizing deliverables.
- Experience in mentoring, coaching, and providing direction to team members.
- Experience in the transport/travel industry is highly beneficial.
- Willing to work a flexible schedule to meet the needs of the team.
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Why Join Us?
- Competitive Salary and Benefits: We offer a comprehensive compensation package along with opportunities for professional growth and development.
- Dynamic Work Environment: Join a supportive team that values your input and encourages collaboration.
If you are ready to take the next step in your career and make a positive impact in a fast-paced call center, we want to hear from you! Apply today to become a crucial part of our Concentrix family.
Location:
GBR Derby - Cardinal Business Centre 10 Nottingham Road
Language Requirements:
Time Type:
Full time
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