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Team Leader
Department: Legal
Employment Type: Permanent - Full Time
Location: Liverpool
Description
Keoghs are seeking a Team Leader to join our Pre Litigated Motor Team in Liverpool. They will manage and support a team of Pre Litigated Motor claims handlers. They will also manage a small caseload of complex motor claims.
Key Responsibilities
- The achievement of the team’s targets and operational measures
- Delivery of a quality service
- Client service compliance
- Review and allocate new claims as appropriate with regards to the value and complexity of the case and approve offers from clients
- Identify the team’s training needs and recommend appropriate training solutions to meet performance requirements
- Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance
- Assist the Client Service Team with the preparation of client, team and sector analysis and statistics
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The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary. In addition, the Team Leader will handle a small caseload (c.50) of complex motor claims.
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Skills, Knowledge & Expertise
- Highly developed knowledge of processes, systems and procedures
- Strong technical knowledge of Motor claims
- Excellent analytical and problem solving skills
- Excellent understanding of client protocols
- Excellent communication skills
- Ability to utilise interpersonal skills to influence and negotiate
- Excellent organisational skills
- Able to initiate and maintain business relationships
- Shows commercial awareness in understanding of the market and industry
- Demonstrates a passion for the business and their role
- Demonstrates an understanding of business development strategies and a willingness to support
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