With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed Job Description And Main Responsibilities

Working Conditions / Effort

Working conditions:

• To be able to be flexible over hours of work
• Working in close proximity to ill patients and distressed relatives
• To be able to work at ward or department level through effective use of mobile technologies

Mental Effort:

• Able to work under pressure and meet deadlines
• Busy environment with frequent interruptions
• Ability to make logical and quick decisions to ensure service delivery and standards are maintained
• Ability to understand the escalation processes and utilise them as and when appropriate
• Ability to train others in the safe use of equipment and technologies
• On occasion the need to deal with irate ‘customers’ in relation to provision of service, this can be over the telephone or in person

Physical:

• Working mobile at ward / department level with minimal time spent in an office type environment
• The role involves walking and standing for large periods of the day
• The role requires daily use of DSE equipment
• The occasional need to undertake some physical demanding tasks i.e. move cages of approx. 300kg in weight and all other FM associated equipment.

Person specification

Education And Qualifications

Essential criteria

• Educated to HND level or equivalent experience

Desirable criteria

• ILM Levels 2 &3
• BICS Assessor
• IOSH Health and Safety Certification
• Customer Service & Infection Control

Knowledge, Skills And Abilities

Essential criteria

• Working knowledge and understanding of BICs cleaning standards and ability to manage others against them
• Ability to lead, motivate, manage and support sub-ordinate staff groups
• Ability to demonstrate adaptable training skills to teach others in systems and processes as per Departmental and Trust arrangements and policies
• Ability to work independently and autonomously, whilst understanding escalation boundaries and processes
• Ability to work under pressure, prioritise jobs appropriately whilst demonstrating good communication skills
• Ability to make decisions and find solutions to ensure service and business continuity
• Ability to work and act according to standard operating procedures and safe systems of work

Experience

Essential criteria

• Experience of managing a team with different skill-sets and abilities
• Experience of working with modern technology and E-Systems
• Experience in busy customer service based support role

Desirable criteria

• Experience of auditing to pre-determined standards

Personal qualities

Essential criteria

• Excellent personal values and an interest in having a positive impact on patient experience

Additional Requirements E.g. Driving Licence

Essential criteria

• Driving Licence is required Manual UK licence only

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.