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Central and North West London NHS Foundation Trust

Team Manager

Milton Keynes
Posted about 18 hours ago
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Job Overview

Milton Keynes Talking Therapies is seeking an experienced, compassionate, and forward-thinking Team Manager to provide operational leadership to our service.

This is a key senior management role with responsibility for the effective operational delivery, continued development, and performance of Milton Keynes Talking Therapies. The successful candidate will work closely with the Clinical Leads, Service Manager, and wider senior management team to deliver accessible, responsive, and high-quality care for adults experiencing common mental health difficulties, including anxiety and depression and difficulties associated with long-term physical health conditions.

Main duties of the job

We are looking for an experienced and motivated leader with a strong track record of managing health or social care services and delivering high-quality, patient-centred care. You will have experience leading multidisciplinary teams, driving service improvement, managing performance and resources, and working collaboratively with a range of stakeholders.

  • Effective communicator with strong leadership, project management, and problem-solving skills
  • Ability to interpret performance data, manage competing priorities, and support teams to achieve their objectives
  • Experience of governance, risk management, workforce management, and financial oversight is essential
  • Resilient, adaptable, and committed to continuous improvement, with a compassionate and inclusive leadership style that reflects CNWL's values

A relevant professional or management qualification (or equivalent experience), a full driving license, and the ability to travel across sites are essential.

Working for our organisation

You will join a service committed to continuous improvement, partnership working, and positive outcomes for patients. The role offers the opportunity to influence the future development of Talking Therapies provision in Milton Keynes while working alongside experienced clinical, operational, and corporate colleagues.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."

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As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK

Detailed Job Description And Main Responsibilities

You will provide visible and accessible leadership across the service, supporting a diverse workforce of clinical and non-clinical staff. You will be responsible for translating strategic and operational priorities into clear plans, maintaining effective governance, and ensuring that the service delivers against its contractual, quality, performance, and financial requirements.

Working collaboratively with clinical leaders and senior managers, you will contribute to business planning, service transformation, and the development of innovative and sustainable models of care. You will also build strong relationships with GPs, primary care teams, commissioners, specialist mental health services, social care, employment services, and voluntary-sector partners.

Key areas of responsibility will include:

  • Providing effective operational leadership and management for Milton Keynes Talking Therapies.
  • Leading and supporting a multidisciplinary workforce, promoting staff wellbeing, development, engagement, and high performance.
  • Monitoring activity, outcomes, waiting times, and other contractual and quality indicators.
  • Analysing performance and financial information and developing improvement plans where required.
  • Managing the service’s allocated financial resources, budget position, forecasting, and efficiency requirements.
  • Ensuring robust arrangements for clinical governance, safeguarding, risk management, audit, and quality assurance.
  • Overseeing recruitment, retention, appraisal, supervision, training, and other workforce processes.
  • Leading service improvement and change projects within agreed timescales and resources.
  • Ensuring that complaints, incidents, and identified risks are thoroughly investigated and that resulting actions are implemented.
  • Promoting accessible, responsive, and non-stigmatising services that reflect local needs.
  • Representing the service at internal and external meetings.
  • Deputising for the Service Manager when required.

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Person specification

Qualifications

Essential criteria

  • Educated diploma level with a relevant qualification or equivalent experience.
  • Management qualification or equivalent level of experience and proven ability to perform at this level.
  • Full driving license and use of a car for business purposes.

Desirable criteria

  • Degree

Knowledge

Essential criteria

  • Experience of and demonstrable achievement in managing health/social care services.
  • Management of resources and good track record with change management, efficiency savings, and financial recovery plans.
  • Experience of modernising services without additional resources.
  • Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.

Skills

Essential criteria

  • Ability to provide and receive complex and emotive information with staff, service users, carers, and other stakeholders.
  • Ability to present information clearly.
  • An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
  • Able to hold professionals and peers to account.
  • An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
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Location

Milton Keynes, England, United Kingdom

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