Ocado Logistics
Team Manager
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Team Manager - Zoom by Ocado
As a Team Manager - Zoom by Ocado at our Leyton site, you will lead the daily running of site operations in this fast-paced environment with responsibilities relating to all aspects of site safety, colleague performance, quality of service, delivering operational targets within the agreed budget. You will report to the Operations Manager and may be required to deputise in their absence.
Team Managers lead and motivate, to drive and develop all aspects of business unit activities on site and during the final mile. You will live and breathe our 5 Pillars; Safety, People, Customer, Delivery, and Cost.
Our Team Managers provide motivation and drive excellence in all that we do. You will also be accountable for shaping and delivering an outstanding employee experience for those working in your site, including training, development, and ongoing coaching of any direct reports.
About the Role
In this Team Manager position you will lead and motivate a high-performing team. You will oversee all aspects of site operations, ensuring smooth and efficient daily operations, exceeding customer expectations, and driving employee engagement.
The following tasks are not an exhaustive list of responsibilities for a Team Manager and are subject to change:
- Lead and motivate teams to drive excellence in all aspects of business unit activities on site and during the final mile.
- Ensuring all health and safety measures are in place and followed and that all training requirements are met and up to date at all times.
- Shape and drive a world-class employee experience, including training, development, and coaching.
- Champion continuous improvement and enhance the customer experience.
- Manage performance metrics and drive productivity improvements.
- Coordinate team resources and support effective rostering.
- Communicate effectively with your team and other support teams.
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This role is for 42 hours per week.
About You
The ideal candidate will shape and drive a world-class employee experience and environment to attract and retain the right people and lead your teams to foster a culture of respect, identity, loyalty, trust, and aspiration.
- Strong people management experience.
- Previous management experience in a warehouse or logistics environment.
- Experience and knowledge of best practice Health & Safety ways of working.
- Strong verbal & written communication and numeracy skills, used to working with & interpreting large volumes of data.
- Passion for dealing with people and focus to achieve employee satisfaction.
- Strong performance management knowledge and practical experience of conducting disciplinary & grievance investigations.
- Experience with performance metrics.
- High levels of PC/Microsoft package literacy.
Desirable Qualifications
- Demonstrable experience of process design / enhancement.
- Previous experience in a 24/7 productivity-conscious warehouse environment.
- Working knowledge of automated warehouse management systems.
- Experience of working in a site set-up environment / start-up businesses.
- Food Safety compliance - knowledge of key elements of food safety standards.
- Mechanical Handling Equipment - Current qualifications / previous experience.
- Previous experience in a continuous improvement environment & demonstrable problem-solving skills.
- Knowledge of Ocado Systems Platform.
- IOSH accreditation.
- Presentation Skills.
Who You'll Be Working With
- Team Coordinators.
- Warehouse Team Members and third-party agency staff.
- Delivery Team Members and third-party couriers.
- Operations Manager and internal specialist streams.
- Zoom customers and external business partners.
- People Team colleagues, and more!
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What Do I Get in Return?
At Ocado Logistics, we offer competitive salaries and so much more:
- Up to 7% matched pension contributions after three months of service.
- Employer-funded medical insurance after three months of service.
- Enhanced digital GP service for you and your dependents.
- Tools for your health and wellbeing including a network of Wellbeing Champions.
- High street shopping and restaurant discounts including 15% off Ocado.com.
- If you want to become a career contender, there’s plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues!
About Ocado Logistics
Here at Ocado Logistics, our people, technology, and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves and get stuck in.
Our people are incredibly diverse and come from all walks of life with different stories and experiences. We are proud that we are a disability-confident employer, we prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for employees with disabilities. Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.
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