Marks & Spencer
Team Manager - Fashion, Home & Beauty - Solihull Sears.
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Team Manager – Fashion, Home & Beauty
Location: [Store-specific, check listing for details] Sector: Retail – M&S Contract Type: [To be specified in posting; likely permanent/FT]
Join M&S as a Team Manager in Fashion, Home & Beauty, where you’ll drive operational excellence and inspire a high-performing team to elevate five-star service, strong commercial results, and standout customer experiences—right on the shop floor.
This isn’t just leadership from the back office. You’ll set the pace, raise standards, and deliver when it matters most.
About the Role
We’re seeking bold, people-first leaders who thrive in dynamic environments, make decisive decisions, and empower their teams to excel under pressure. You’ll lead with passion, ensuring your department trades strongly, convey style, and delivers seamless service every day.
As part of M&S’s groundbreaking business transformation, this role sits at the heart of revolutionising customer experiences—blending tradition with innovation to meet the demands of the next generation of shoppers.
Key Responsibilities
- Lead by example: Be the face of M&S’s service philosophy on the shop floor, embodying excellent customer care, operational excellence, and store presentation.
- Drive commercial success:
- Own departmental performance, availability, and commercial targets, using data-driven insights to optimise sales and profitability.
- Foster a multiskilled, motivated team that delivers exceptional service and):
- Answers queries, resolves issues, and ensures customer satisfaction.
- Champion inclusion & development:
- Coach, mentor, and performance-manage team members with clarity and empathy.
- Lead with an inclusive mindset, encouraging diverse perspectives and fostering a culture where everyone feels valued and empowered.
- Pioneer innovation:
- Embrace digital tools to enhance the customer experience and adapt to evolving retail trends.
- Drive operational efficiencies and new ways of working to align with M&S’s industry-leading transformation.
- Ensure safety & standards:
- Uphold health and safety, cleanliness, and M&S standards across every aspect of store operations.
- Lift expectations:
- Raise the bar in-merchandising, presentation, and customer engagement.
- Take pride in delivering results the right way— ethanolically, brilliantly, and sustainably.
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Who We’re Looking For
Essential
- Extensive experience leading teams in fast-paced retail or customer-facing roles, with a track record of driving results.
- Strong commercial awareness: Ability to interpret performance data, spot opportunities, and implement insight-led strategies.
- Proven ability to coach, motivate, and manage performance—including difficult conversations with empathy.
- Resilience & adaptability: Stays calm under pressure, embraces change, and energises teams during transitions.
- Digital fluency: Adaptable to M&S’s new technologies and keen to upskill in digital tools for service and operations.
- A ** natural role model**: Embodies M&S’s values—excellence, integrity, and exceptional service—and fosters an inclusive environment.
- Proactive mindset: Doesn’t stand still—constantly seeks ways to improve, inspire, and surpass expectations.
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Desirable
- Experience in Fashion, Home, or Beauty retail, though all disciplines are welcomed.
- Background in people development or training programmes.
- Familiarity with retail technology (POS systems, e-commerce platforms, inventory tools).
- Store transformation experience in driving cultural or procedural change.
Why Join M&S?
✨ Shaping the future of retail: M&S is at the forefront of industry reinvention—prioritising sustainability, digital innovation, and unmatched customer experiences. Your role will help define this new era.
💡 Exciting opportunities: Revolutionized ways of working, state-of-the-art tools, and a supportive culture where growth is encouraged.
🌱 Great people make a difference: Together, we’re creating a workplace where inclusion, diversity, and equal opportunities are the foundation. M&S invests in smart, flexible working solutions to fit modern lives.
Apply Today
This isn’t just a job—it’s a chance to inspire teams, redefine retail, and shape how customers interact with M&S. If you’re ready to lead with passion, push boundaries, and deliver exceptional results, take your marks and apply now!
#LI-DB1 M&S is committed to an active Inclusion, Diversity & Equal Opportunities Policy, from recruitment to career growth. Flexible working is supported at every level.
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