Nationwide
Team Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
The Multi-Skilled Team is a dynamic way of working; it demands a flexible and agile approach to our ways of working. Change will be frequent and your ability to adapt and evolve to change alongside your team will be vital to success in your role.
You will be leading a team of Specialist Multi Skilled Consultants who will be supporting our members across Retail. You will lead your team through deployments across different operational areas, helping to deal with peaks and troughs in demand. You and your team will be undertaking a range of tasks supporting our members in times of need, which would include but not be limited to Economic Crime, Collections & Recoveries, Complaints, Specialist Customer Support, Remediation and Telephony.
We require our leaders to be able to motivate and inspire a team of consultants and lead them through change in a fast-paced environment. You will support the team in coaching and demonstrate effective oversight in line with the business area’s training and competency development framework.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We are looking for someone who can demonstrate strong leadership skills, build relationships, and have strong collaboration skills, as you’ll be working with senior leaders across the operations. You will be a team player and work with the wider team, supporting, challenging, and sharing best practice with each other to get the best out of our people and deliver consistent, fair outcomes for our members.
Working Environment
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
Redeployment Commitment
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location