HAND Enterprise Solutions LTD.
Team Manager - Field Operations
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Team Manager - Field Operations - Hybrid Working - Stone, Staffordshire
Up to £45,000 + Monthly Performance-Based Commission
Safer Hand Solutions are proud to be working in partnership with a growing and ambitious organisation to recruit a Team Manager - Field Operations.
This is an exciting opportunity for an experienced people manager who thrives on developing teams, driving performance and creating a high-performance culture.
Whether your background is within field operations, sales management, customer service, contact centres, debt recovery, collections, compliance, legal services, or another KPI-driven environment, we'd love to hear from you.
As Team Manager, you will lead and develop a team of field-based professionals, ensuring high levels of performance, compliance, customer service and operational efficiency. The team includes Enforcement Agents and Senior Enforcement Agents, making this an excellent opportunity for a strong people leader looking for a new challenge.
Key Responsibilities
- Lead, coach and develop a team of field-based colleagues.
- Monitor performance against productivity, quality and compliance targets.
- Conduct regular one-to-ones, coaching sessions and performance reviews.
- Analyse KPI data and identify opportunities for improvement.
- Manage complaints, escalations and operational issues effectively.
- Support recruitment, onboarding and training initiatives.
- Work closely with internal stakeholders to drive operational excellence.
- Ensure adherence to company policies, client requirements and regulatory standards.
- Drive a culture of accountability, engagement and continuous improvement.
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What We're Looking For
- Previous experience leading and developing teams within field operations, sales, account management, customer service, debt recovery, collections, compliance or another performance-driven environment.
- Experience managing remote or field-based employees would be highly advantageous.
- Strong coaching, mentoring and people management skills.
- A proven ability to motivate individuals and improve team performance.
- Experience working with KPIs, reporting and performance analysis.
- Excellent communication and stakeholder management skills.
- Strong organisational and planning abilities.
- Confidence handling complaints, performance conversations and conflict resolution.
- Good Microsoft Office skills, particularly Excel.
Ideal Background
This role could be an excellent fit for candidates who have managed:
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- Field-based sales teams
- Regional Account Managers
- Business Development Executives operating remotely
- Fee earners working across multiple locations
- Field-based customer service teams
- Collections or debt recovery teams
- Contact centre teams
- Compliance or operational teams
We're less focused on your industry background and more interested in your ability to lead people, drive performance, coach individuals and manage teams operating remotely or in the field. If you have experience delivering results through others and developing high-performing teams, we'd love to hear from you.
Desirable Experience
- Enforcement
- Debt Recovery
- Collections
- Compliance
- Field Operations
What's in it for You?
- Salary up to £45,000 DOE
- Hybrid Working
- Monthly performance-based commission
- 25 days holiday plus bank holidays
- Christmas shutdown
- Company pension scheme
- Company sick pay scheme
- Mental health and wellbeing initiatives
- Regular company social events
- Genuine opportunities for progression and development
Interested? Apply today for immediate consideration or contact Safer Hand Solutions for a confidential discussion.
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