Burberry
Team Manager - London Regent Street Global Flagship Store
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INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
We are hiring a Team Manager to join Burberry's Regent Street flagship at a defining moment in its evolution. Following a significant multi-million-pound investment and transformation, this iconic global flagship is entering an exciting new chapter, offering an elevated luxury environment designed to deliver exceptional experiences for clients from around the world. As Team Manager, you will play a pivotal role in shaping the client journey, inspiring a high-performing team and driving commercial success. Partnering closely with the Store Director, Assistant Store Director and fellow leadership team members, you will bring luxury service excellence to life through strong client development, people leadership and a relentless focus on creating meaningful client relationships that drive long-term growth.
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RESPONSIBILITIES
- Lead and inspire a team of Client Advisors to deliver exceptional luxury experiences that reflect the very best of Burberry.
- Drive category performance and commercial results through active shop floor leadership, coaching and clear performance direction.
- Develop a culture of clientelling excellence, empowering the team to build lasting relationships and grow a loyal client base.
- Identify opportunities to enhance the client journey, ensuring every interaction is personalised, memorable and aligned to the elevated flagship experience.
- Partner closely with the wider leadership team to execute business priorities and deliver outstanding operational and commercial outcomes.
- Champion Burberry Behaviours and support the growth, development and engagement of your team through continuous coaching and feedback.
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PERSONAL PROFILE
- Proven experience leading teams within a luxury fashion, luxury retail or premium client-focused environment.
- Strong clientelling expertise, with a track record of building high-value relationships and driving repeat business.
- Commercially astute, with the ability to translate client experience into strong sales performance and business growth.
- A confident and inspiring people leader who develops talent through coaching, collaboration and accountability.
- Passionate about luxury service, with a strong understanding of the standards expected within a global flagship environment.
- Adaptable, proactive and energised by the opportunity to contribute to a landmark retail destination and ambitious growth journey.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
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