St. James’s Place
Team Manager - Operations Support- South West
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With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
- Location: Bristol or Cirencester with travel across the South
- Workplace Type: Hybrid 3 Days in location with flexibility
- Employment Type: Permanent
- Seniority: Mid-Senior Level
The role:
Due to internal movement, we have a rare but exciting opportunity, known internally as Manager Operations Support, to lead a nationally distributed Operations Support Team that keeps multiple locations running effectively while providing operational and administrative coordination to business leadership groups. This is a highly visible role responsible for people leadership, location operations, and business support, with the opportunity to shape how teams work, improve processes, and support business delivery across the UK.
Who we're looking for:
Someone who leads with clarity, communicates openly, and supports teams to perform at their best. Excellent collaboration and stakeholder management skills.
- Resilience and the ability to remain calm, focused, and effective when managing change & competing priorities, and able to navigate challenges with confidence and a solutions-focused mindset.
What you'll be doing:
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- Set priorities and expectations to support business objective
- Responsible for ensuring SLA’s are consistently achieved across location related tasks (such as switchboard) and admin support
- Handle resources to maintain operational continuity across locations
- Handle temporary staffing budget including monitoring, reconciliation, and forecasting
- Build strategic awareness by working closely with collaborators to align team priorities
- Lead team meetings and business updates to create trust, collaboration, and idea sharing
- Lead continuous improvement initiatives to improve partner and client experience
- Communicate business change clearly and support teams through delivery changes
- Ensure processes and procedures are in place, reviewed, and effective
- Lead performance reviews and support promotion and development planning
- Contribute insight to corporate decision making
- Coach and mentor colleagues across the wider community
Essential Criteria
- Experienced people management and leading team performance
- Experience leading operational change, projects, or continuous improvement initiatives
- Experience of operational delivery across multiple locations
- Experience in managing an operational team to ensure SLAs are met and workflow is managed effectively
- Strong planning and organisational skills with the ability to balance opposing demands
Desirable Criteria
- Experience working in financial services or regulated environments
- Experience using management information to support decision making
Special Requirements
The successful person must be able and willing to travel to multiple SJP Locations.
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What's in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay)
- Private medical insurance (optional taxable benefit)
- 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
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