Clear Group
Team Manager - Personal Lines
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Be at the centre of delivering exceptional customer outcomes
We're looking for an experienced Personal Lines Team Leader to join our UK Retail business, leading a high-performing team responsible for delivering outstanding service across a diverse portfolio of personal insurance products.
This is an opportunity to make a real impact. You'll lead, develop and inspire a team of Personal Lines professionals, ensuring customers consistently receive excellent advice, service and support while helping the business achieve its retention, growth and operational goals.
The role can be based from either our Sheffield or Ringwood office. As the team is spread across both locations, regular travel between offices will be required to support colleagues, maintain team engagement and drive consistent performance across the function.
If you're passionate about developing people, creating high-performing teams and delivering exceptional customer experiences, we'd love to hear from you.
What you'll be doing
You'll take ownership of the day-to-day leadership and performance of the Personal Lines team, ensuring service excellence, operational effectiveness and positive customer outcomes remain at the heart of everything you do.
You'll:
- Lead, coach and develop a team of Personal Lines professionals
- Create a collaborative, inclusive and high-performing team culture
- Ensure customers receive excellent service, appropriate advice and fair value outcomes
- Monitor team workloads, productivity and service levels to achieve business objectives
- Support retention, growth and customer satisfaction targets
- Oversee quality, compliance and regulatory standards across the team
- Support the resolution of complex customer queries and escalations
- Build strong relationships with insurer partners and stakeholders across the wider business
- Identify opportunities to improve customer experience, efficiency and operational performance
- Support change initiatives, new processes and continuous improvement activities
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This is a role where you'll have the opportunity to shape team culture, influence business performance and play a key role in the ongoing success of our Personal Lines operation.
Why this role matters
Our Personal Lines team plays a vital role in helping customers protect what's important to them while delivering sustainable growth for the business.
As Team Leader, you'll sit at the heart of the operation, ensuring colleagues are supported, customers receive excellent outcomes and service standards remain consistently high. Your leadership will directly influence customer satisfaction, team engagement, operational performance and business success.
Alongside leading your team, you'll work closely with colleagues across Sales, Operations, Compliance, Claims and insurer partners to drive collaboration, share best practice and support strategic business objectives.
What success looks like
High performers in this role:
- Build and maintain a highly engaged, high-performing team
- Deliver excellent customer outcomes and customer satisfaction results
- Maintain strong quality, service and compliance standards
- Support retention and growth objectives through effective team leadership
- Develop colleagues through coaching, mentoring and regular feedback
- Take ownership of challenges and drive effective solutions
- Identify and implement improvements that enhance customer experience and efficiency
- Build trusted relationships with customers, insurers and internal stakeholders
- Contribute positively to wider business performance and strategic objectives
About you
We're looking for a strong people leader with a passion for delivering great customer outcomes and developing others to achieve their full potential.
You'll bring:
- Significant experience within Personal Lines insurance
- Experience leading, coaching or developing individuals and teams
- Strong knowledge of Personal Lines insurance products and customer journeys
- Experience managing service delivery, workloads and operational performance
- Excellent relationship-building and stakeholder management skills
- Strong decision-making and problem-solving abilities
- A sound understanding of FCA regulations and Consumer Duty requirements
- The ability to balance customer needs, colleague experience and commercial objectives
- A proactive and customer-focused mindset
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It would be great if you also have:
- CII qualifications or are working towards them
- Experience managing specialist products or complex customer portfolios
- Experience supporting change, operational improvement or business growth initiatives
- Established relationships within the insurer market
- Experience mentoring and developing colleagues
It suits people who:
- Enjoy leading and developing others
- Put customers at the centre of decision making
- Thrive in a fast-paced and evolving environment
- Take ownership of performance, outcomes and improvement initiatives
- Build strong relationships and work collaboratively across teams
- Balance operational excellence with people leadership
- Enjoy solving problems and driving positive change
- Are passionate about creating high-performing teams and helping others succeed
If you're looking for an opportunity to lead a successful team, influence business performance and play a key role in delivering exceptional customer outcomes, this could be the perfect next step.
Eligibility
Applicants must have the legal right to work in the UK.
Recruitment notice (agencies)
Clear Group does not accept unsolicited CVs from recruitment agencies. Where no signed terms of business exist, we reserve the right to engage directly with candidates.
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