Derbyshire County Council
Team Manager
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Closing date: 20 September 2026
Team Manager - Crisis Resilience Fund Project (Welfare Rights)
Derbyshire County Council's Welfare Rights Service helps thousands of residents each year maximise their income, access the benefits they are entitled to and improve their financial wellbeing. We are seeking an experienced and motivated Team Manager to lead an exciting new Crisis Resilience Fund project supporting pensioners and carers across Derbyshire.
This is an opportunity to lead a high-profile programme designed to improve financial resilience, reduce poverty, and ensure older people and carers can access the advice, support, and representation they need to maintain independence and wellbeing. The project will provide welfare benefits advice, casework and tribunal representation, helping residents navigate increasingly complex systems and maximise their household income.
Role Overview
As Team Manager, you will have overall responsibility for the successful delivery of the Crisis Resilience Fund project. You will lead a team of Senior Welfare Benefits Officers, Welfare Benefits Officers, and Team Leaders, providing clear direction, support, and development opportunities while ensuring high standards of performance and service delivery. Line management, coaching, workforce development, and promoting a positive team culture will be central to the role.
Key Responsibilities
- Ensure the project delivers against its agreed outcomes and remains fully aligned with Crisis Resilience Fund requirements.
- Oversee project planning, implementation, and governance, ensuring that resources are deployed effectively and that delivery remains focused on achieving measurable impact for pensioners and carers across Derbyshire.
- Set the quality standards for the project, ensuring that advice, casework, and representation are delivered consistently and to a high standard in line with the Welfare Rights Service.
- Through quality assurance activity, performance monitoring, and continuous improvement, ensure that residents receive an excellent service and that the project demonstrates value, effectiveness, and impact.
- Lead on partnership management, developing and maintaining strong relationships with statutory services, voluntary and community organisations, health partners, and referral agencies.
- Establish and strengthen referral pathways that enable pensioners and carers to access support quickly and effectively, ensuring that the project is fully integrated within the wider support network available across Derbyshire.
- Take responsibility for performance reporting, insight, and evaluation. Using data and evidence, monitor outcomes, identify trends, demonstrate impact, and provide reports to support project governance and strategic decision-making.
- Identify risks, develop mitigation plans, and ensure effective project oversight.
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Requirements
We are looking for someone with significant experience of leading services, projects, or teams within welfare rights, advice services, financial inclusion, or a related field. You will have a proven ability to manage staff, drive performance, and build successful partnerships. Strong analytical, organisational, and communication skills are essential, together with the ability to balance strategic planning with operational delivery.
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Why Join Us?
- Lead a strategic project supporting pensioners and unpaid carers across Derbyshire.
- Shape quality standards, performance, and service delivery from the outset.
- Build and develop partnerships that improve access to support.
- Use data and insight to demonstrate impact and drive improvement.
- Lead and develop a skilled welfare rights team.
- Make a measurable difference to the financial wellbeing and resilience of Derbyshire residents.
Benefits
Employees have access to a range of support, benefits, and discounts including:
- Generous Annual Leave Scheme: 27 days annual leave per year (rising to 32 days after 5 years continuous service) plus 8 bank holidays (pro rata).
- Local Government Pension Scheme: Providing financial security.
- Supportive management and team.
- Training and Development: Opportunities for professional qualifications and ongoing training.
- Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT, and in-house counselling.
- Employee Wellbeing Support: Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and “Wisdom” app.
- Paid travel expenses if required to travel to other sites (Terms and conditions apply).
- Cycle to Work Scheme: Promoting a healthy lifestyle.
- Our Derbyshire Rewards: A package of benefits, cashback, and discounts.
More details on the benefits of working for the council can be found on our reward and recognition page.
Contact Information
For more information about the role or an informal chat, please email Greg.Downs@derbyshire.gov.uk
Provisional Interview Date: Friday 9 October 2026
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