South West London and St George's Mental Health NHS Trust
Team Manager
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Crisis Access Hub Team Manager
We are looking for a clinically credible and operationally confident leader to join the new Crisis Access Hub as Band 7 Team Manager. This is a working Team Manager role within the Crisis Pathway Redesign Programme.
The Hub provides telephone and electronic referral screening, prioritisation, signposting and onward routing across Kingston, Merton, Richmond, Sutton and Wandsworth. It does not provide face-to-face assessment, home visits or treatment.
This is not a protected management or Monday to Friday 9am to 5pm role. The post holder will work shifts, be routinely in the numbers and undertake clinical screening activity alongside operational management duties.
Key Responsibilities
- Provide day-to-day operational management of the Crisis Access Hub while also working clinically within the screening function.
- Oversee safe staffing, demand, referral flow, escalation, performance, and quality during shifts.
- Contribute directly to referral screening and pathway decision-making.
- Monitor response to screening times daily, take action to support delivery of the 1-hour target.
- Use data, audit, incidents, and feedback to drive improvement.
- Line manage staff, support supervision, and wellbeing.
- Ensure Band 6 and Band 7 practitioners work within clear roles and escalation arrangements.
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Important Notes
- Unless expressly stated in the job advert, this role is not subject to sponsorship.
- All offers of employment are subject to evidence of the right to work in the UK.
About Us
We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.
- We have expert services, a rich history, and a clear commitment to providing the best quality care for those with mental ill-health.
- The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
Our Vision
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together.
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- We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world.
- More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.
Our Values
We are inclusive and diverse and strive to be actively anti-racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
Our Benefits
- Flexible working
- Career development
- A variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Contact Information
For further details / informal visits contact:
- Name: Stefanie Grosvenor
- Job title: Clinical Manager
- Email address: Stefanie.Grosvenor@swlstg.nhs.uk
- Telephone number: 02035133454
Come and join our inclusive teams and help our patients on their recovery journey.
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