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Team Manager – Delivery Operations
Location: Knowsley
Hours: 40 hours per week, flexible shifts on a rolling rota (AM, PM)
Operating Hours: 05:00 – 00:00
Reports to: Operations Manager
About the Role
At Ocado Logistics, we’re always looking for passionate people leaders who can help drive operational excellence and deliver outstanding service to our customers.
We have two exciting opportunities for Team Managers – Delivery Operations to join our growing spoke at Knowsley. As part of a seven-person management team, you’ll play a key role in leading and supporting the delivery operation — ensuring it runs safely, efficiently, and in line with Ocado standards. Each Team Manager will oversee around 120 drivers per shift, contributing to the success of a team of approximately 400 colleagues on site.
This is a fast-paced, people-focused role where you’ll make a real difference to the day-to-day running of our delivery service.
What You’ll Do
- Manage and lead the daily delivery operation on your shift
- Monitor live routes, resolving delivery issues and ensuring customer satisfaction
- Oversee driver performance, attendance, and engagement
- Liaise with call centre and driver teams to maintain high service quality
- Complete administrative and reporting tasks accurately and efficiently – this role requires strong IT proficiency
- Support with health & safety and fleet management, including vehicle checks and route planning
- Coach and develop your team, promoting a positive, safety-first culture
- Conduct performance, absence, and disciplinary meetings in line with policy
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What We’re Looking For
- Proven experience in a fast-paced operational or logistics environment
- Previous team leader or management experience, ideally in delivery, transport, warehouse, or customer service
- Strong organisational and communication skills, with the ability to prioritise under pressure
- IT proficient – confident using tracking systems, reporting tools, and admin platforms
- Experience managing formal people processes (performance meetings)
- A customer-first approach, understanding how great delivery drives brand reputation
- Flexibility to work across rotating shifts, including weekends
Why Join Ocado Logistics?
At Ocado Logistics, we put our people first. You’ll be part of a collaborative management team that values safety, teamwork, and innovation. We’ll support you with the tools and training you need to grow your leadership career while helping to deliver an outstanding customer experience every day.
Ready to make an impact? Join Ocado Logistics and help shape the future of delivery operations at Knowsley.
?? Apply now to take the next step in your leadership career.
What you can expect to receive in return
At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award-winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.
Benefits
- Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
- Financial Protection: We offer Income Protection and Life Insurance for financial security.
- Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
- Private Medical Cover: Rest easy with comprehensive private medical insurance.
- Generous Leave: Growing after 5 years, with an option to buy more.
- Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
- Share Schemes: Join exciting share plans to participate in our success.
- Lifestyle benefits: Our benefits platform includes a Cycle to Work scheme, car salary sacrifice, and much more.
- Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers, days out, and restaurants.
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Equality, Diversity and Inclusion
We are committed to equality, diversity, and inclusion and welcome applications from all suitably qualified candidates. We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are happy to discuss reasonable adjustments to support you through the recruitment process.
We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.
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