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Team Member
Team Member | Blackbird Bakery
At Blackbird Bakery, we’re looking for a Team Member who is passionate about people and products. We value four core behaviors: Plain Talking, Real Me, Working Together, and Service First.
Requirements
- Passion for providing an excellent customer experience.
- Passion for food and drink quality.
- Good Communication skills, including verbal English.
- Outgoing & Lively personality.
- Flexible & Committed approach.
- Highly Motivated and a true Team Player.
Responsibilities
- Customer Excellence: Providing an excellent experience to each and every customer, ensuring needs are exceeded at all times.
- Product Quality: Assisting in the preparation and service of all products, ensuring the correct standard and quality is met.
- Team Support: Assisting your colleagues whenever and wherever possible to promote excellent teamwork.
- Safety & Standards: Ensuring all production processes, practices, and Food Safety controls are followed.
- Operational Accuracy: Performing all payment procedures in an accurate and consistent manner, including till transactions.
- Proactive Support: Following reasonable instructions from management and carrying out miscellaneous duties as required.
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Daily Duties:
- Retail: Greeting customers, providing fast and efficient service, offering suggestions, handling complaints, acting as a final quality check, communicating stock levels, ensuring correct packaging and merchandising, and producing coffee and drinks.
- Production: Minimising wastage, monitoring the quality of bread and deliveries, preparing product range, ensuring no sub-standard items are displayed, and following Food Safety controls.
- Barista: Preparing coffee, maintaining equipment, conducting coffee checks, following opening/closing procedures for the coffee area, and ensuring coffee product freshness and temperature control.
- General: Following shop opening/closing procedures, adhering to Health & Safety and company policies, wearing uniform and maintaining hygiene, performing cleaning duties, working safely, reporting accidents/faulty equipment, and assisting with training.
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About Blackbird Bakery
At Blackbird, we don’t just serve great food; we build great environments. We need people who naturally live and breathe our four core pillars: Plain Talking, Real Me, Working Together, and Service First.
Your goal is simple: Deliver outstanding product quality and an effortless customer experience, helping us grow while growing your own skills in a supportive, fast-paced environment. You will contribute to increasing sales through excellent service and teamwork.
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