Value Retail PLC
Team Member - Front of House
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At Fortnum & Mason
We’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.
We are looking for enthusiastic, customer-focused Waiters to join our team at our Kiosk in Bicester Village. This is a fantastic opportunity to deliver exceptional service, create memorable experiences, and bring a touch of Fortnum's magic to every guest interaction.
Why Work For Us:
- Competitive hourly rate + discretionary annual bonus
- 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days
- Up to 40% store and restaurant discounts
- Matched pension scheme and access to STREAM reward app for discounts on major retailers
- Career development opportunities across our iconic brand
- And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years
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What You’ll Do:
- Prepare and serve a variety of hot and cold beverages and food options to the highest standards
- Deliver exceptional customer service with warmth, efficiency, and professionalism - Ensure compliance with food safety, health & safety, and allergen procedures
- Support stock control, replenishment, and visual presentation of the café area - Work collaboratively with the wider team to ensure smooth daily operations
What We’re Looking For:
- Previous experience in a barista or waiter role within a premium or high-volume environment
- A passion for coffee, tea, and delivering outstanding service
- Strong communication skills and a positive, can-do attitude
- Ability to work under pressure and remain calm in a fast-paced setting
- Flexibility to work varied shifts including weekends and holidays.
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In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
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