Beds and Bars Group
Team Member Reception
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About Beds & Bars
Beds & Bars is a leader in European tourist accommodation and entertainment, operating backpacker hostels, bars, and traditional British pubs across 12 cities in 8 countries. Our core values center on creating safe, secure, fun, and value-for-money experiences. Our motto, ‘Live Your Life,’ reflects our commitment to our team, guests, and communities. We prioritize our people—those who work with us, stay with us, and join us to eat, drink, and party.
We are seeking a Reception Team Member to join our vibrant team. If you are enthusiastic, adaptable, and thrive in a fast-paced environment, we want to hear from you!
Role Summary
As a Reception Team Member, you’ll be the first point of contact for guests, ensuring exceptional service from check-in to check-out. You’ll manage bookings, answer inquiries, and assist guests with local recommendations, all while contributing to the hostel’s welcoming atmosphere. Collaboration with other departments is key, as is maintaining a clean, organized reception area. This role requires flexibility, including working evenings, weekends, and holidays, in a dynamic and supportive environment with opportunities for growth.
Key Responsibilities
- Guest Services: Welcome and assist guests with check-in and check-out processes. Handle reservations, payments, and room access. Address inquiries and offer recommendations.
- Reservation Management: Manage online and walk-in bookings, cancellations, and modifications using the booking system. Ensure guest records are accurate.
- Payment Handling: Process payments securely via cash, credit card, and other methods.
- Communication: Respond promptly to emails, phone calls, and social media inquiries.
- Complaint Resolution: Professionally handle guest complaints or issues.
- Coordination: Work with housekeeping to ensure rooms are ready for new arrivals. Assist in organizing and promoting hostel events and social gatherings.
- Safety & Security: Monitor guest access and ensure safety protocols are followed. Be prepared for emergencies and respond according to procedures.
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What We’re Looking For
Skills & Competencies
- Strong communication skills with a friendly attitude.
- Excellent customer service and multitasking abilities.
- Problem-solving skills to resolve guest concerns professionally.
- Tech-savvy, proficient with booking systems and online platforms.
- Well-organized with good time management.
- Ability to work both independently and in a team.
- Bonus: Fluency in multiple languages is a plus!
Physical & Mental Requirements
- Ability to stand for extended periods.
- Occasionally lift or carry items weighing 10-30 pounds (5-15 kg).
- Ability to handle a fast-paced and noisy environment.
- Flexibility for irregular shifts, including nights and weekends.
- Strong emotional resilience and stress management skills.
Training & Development
By joining Beds & Bars, you’ll be part of our award-winning Footsteps Program, a career development pathway with five clear steps from entry-level to leadership roles like General Manager. The program includes on-the-job training, e-learning, workbooks, and workshops.
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Additional training through platforms like Mapal powered by Flow will cover topics like mental wellness, sustainability, and hospitality skills. You’ll have continuous opportunities to develop both personally and professionally.
Legal Requirements
To be eligible for this role, you must:
- Have the right to work in the country of employment.
- Provide all necessary documentation as required by local laws.
- Maintain an active bank account in your name.
Why Join Us?
At Beds & Bars, you’ll be part of a diverse, collaborative team that values personal growth. If you’re passionate about hospitality and love working in a lively, people-focused environment, this is the perfect opportunity for you!
Other Perks & Benefits
- 50% off food and drink in all of our bars.
- 50% off St Christopher's Inns accommodation in Europe and partner properties worldwide.
- Industry-recognized training with certificates upon completion.
- Regular incentives and trips away.
- Employee of the Month, Quarter, and Year awards with cash rewards.
- Free mental health support, counseling, and care.
- Access to our award-winning company development scheme.
Apply today and start your journey with Beds & Bars!
We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to age, disability, gender, nationality, race, religion, sexual orientation, or any other status protected by applicable UK/EU laws and regulations.
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