Corserv
TEC Assessment and Installation Coordinator
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Are you passionate about helping people live independently and safely in their own homes?
At TEC Services, we’re transforming lives through innovative technology. We provide high-quality telecare solutions—including personal alarms, sensors, and other TEC equipment—that empower individuals to stay safe, confident, and connected.
As part of our forward-thinking team, you’ll play a vital role in delivering preventative care and supporting reablement services, fostering strong local partnerships and ensuring TEC is a key part of every care journey.
About the Role
We’re looking for someone who thrives in a customer-facing role and is excited to make a real difference through Technology Enabled Care. If you’re seeking a career with purpose, variety, and the chance to learn and grow in a rapidly evolving field, we’d love to hear from you.
What You’ll Do:
- Assess customer needs and recommend TEC solutions that promote independence.
- Install and maintain lifeline alarms and TEC equipment to national standards.
- Educate customers and their support networks on how to use TEC effectively.
- Collaborate with reablement teams and other professionals to deliver joined-up care.
- Manage referrals, coordinate installations, and ensure timely service delivery.
- Maintain accurate records, complete risk assessments, and uphold safeguarding standards.
- Support equipment servicing, stock management, and compliance with KPIs and data protection.
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About You
We’re looking for someone who is:
- Experienced in customer service (Level 3 or equivalent).
- A confident communicator with a proactive, problem-solving mindset.
- Technically capable—comfortable using basic tools and software.
- Organised, self-motivated, and able to work independently.
- Knowledgeable about GDPR and data handling.
- A driver with the ability to work at moderate heights (e.g., step ladders).
- Full driving licence is required.
Why Join Us?
- Be part of a service that’s making a real impact in people’s lives.
- Work in a supportive, collaborative environment.
- Gain hands-on experience with cutting-edge care technology.
- Enjoy a role that offers variety, autonomy, and purpose.
About Corserv Care
Trusted – Positive – Innovative – Collaborative – Join us
It’s a great time to work with us at the Corserv Group. We are proud to be contributing to a brighter future for Cornwall with exciting plans to generate growth and opportunity across the County and beyond. We work in collaboration with Cornwall Council to provide the best possible services and care. Whichever business area you join, you’ll be part of a supportive and creative team of professionals. You’ll have a friendly and collaborative workplace and investment in your professional development.
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With a diversity of roles across our group of businesses, we’re a great destination for developing your career whilst living in the beautiful county of Cornwall. We are committed to equality and diversity and welcome all applicants from all background and experience.
ABOUT THE TEAM
Corserv Care is part of the Corserv Group (a Cornwall Council Company). Corserv Care brings together existing services, TEC Services, STEPS Reablement service, Care and Support, Day Opportunities, Respite Services, Proper Job Café and Employment Services under one brand, to improve the quality, capacity and resilience of the care market in Cornwall.
Safeguarding Commitment
We’re committed to protecting the welfare of our service users. This role requires an Enhanced DBS check.
Ready to Apply?
It’s easy! Just click APPLY below to create your candidate profile, answer a few questions, and upload your CV.
Closing date: Midnight Wednesday 21st October 2026
Thank you for your interest and we look forward to hearing from you soon!
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