Lockton
Tech Bar Engineer
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Your Responsibilities
We are seeking a proactive and customer-focused Tech Bar Engineer to join our Technology Service Delivery team. This role is pivotal in providing first-line technical support through our walk-up Tech Bar service. You will be the first point of contact for associates experiencing Technology issues, delivering quick resolutions, effective triage, and accurate incident logging.
Key responsibilities:
- Provide 1st line support for walk-up users at the Tech Bar.
- Diagnose and resolve common technical issues on the spot (first-time fixes).
- Triage more complex issues and escalate appropriately.
- Log incidents and service requests accurately in the ITSM system.
- Deliver exceptional customer service and maintain a professional attitude.
- Educate associates on basic troubleshooting and IT best practices.
- Maintain the Tech Bar environment and ensure it is welcoming and efficient.
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Qualifications
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Required skills and experience:
- Strong working knowledge of Office M365, Windows 11, iOS, and Android platforms.
- Experience in a 1st line support or service desk environment.
- Excellent customer service and communication skills, both verbal and written.
- Ability to work independently and manage multiple walk-up queries.
- Good problem solving and troubleshooting skills.
- Familiarity with ITSM tools (e.g., ServiceNow, Remedy) is a plus.
- ITIL Foundation certification is desirable but not essential.
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