Pulse Group
Tech Delivery Lead
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Tech Delivery Lead – Customer Data Platform
📍 Reading | Hybrid – 2 days per week
💼 Permanent
We’re looking for an experienced Tech Delivery Lead to join a major transformation programme within one of the UK’s largest retailers.
Sitting within the Customer Data Platform (CDP) team, you’ll play a key role in building a capability designed to bring together customer data across digital touchpoints and support the next generation of CRM, personalisation and omnichannel customer experiences.
This is not a traditional Project Manager role. We’re looking for someone who understands how modern product and technology teams operate and can orchestrate delivery across multiple Agile squads without relying on rigid, command-and-control project management.
The role
Working closely with Product Managers, Product Owners and Technology teams, you’ll:
- Lead and coordinate delivery across three Agile product teams
- Manage cross-team dependencies, blockers and sequencing
- Partner with Product to translate roadmaps into achievable delivery outcomes
- Support quarterly planning, scoping and prioritisation
- Facilitate workshops across Product, Technology and Business teams
- Manage delivery budgets and resource requirements
- Provide visibility of progress, risks and dependencies to senior stakeholders
- Help establish effective ways of working within a brand-new team
- Drive impediments through to resolution and create alignment across multiple stakeholders
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The position is focused on long-term, multi-team delivery across a Product/Technology domain, with responsibility for coordinating dependencies and ensuring teams remain aligned around delivery outcomes.
What we’re looking for
We’d particularly like to speak with people who have:
- Strong experience leading Agile delivery at scale
- Experience working across multiple Scrum/Product teams
- A genuinely product-led approach to delivery
- Excellent facilitation, stakeholder management and influencing skills
- Experience managing complex dependencies, budgets and resources
- The ability to operate effectively in a fast-moving, evolving environment
- Experience within Retail, Ecommerce, Loyalty, CRM or Customer Data would be highly advantageous
- Strong technical understanding is beneficial, but you don't need to be a hands-on technologist
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The wider role also requires strong planning and problem-solving skills, cross-functional orchestration and the ability to build trusted relationships with senior stakeholders.
This is an opportunity to join a newly forming team at the beginning of a significant customer and digital transformation.
You’ll have the chance to shape ways of working, partner closely with Product and Technology leadership, and play an important role in delivering a strategic customer data capability at scale.
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Jessica, London
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