Tech Sales Apprentice Level 3

About the Role

A telephone-based sales development role focused on generating new business, qualifying leads, and arranging appointments. You’ll gain hands-on experience, structured apprenticeship training, and develop valuable sales skills while learning how technology solutions solve real business challenges.

What You'll Do at Work

• Make high volumes of outbound business-to-business telephone calls.
• Contact prospective customers to introduce Dynamic Technology Group's products and services.
• Identify customer needs through effective questioning and active listening.
• Qualify sales opportunities using agreed criteria.
• Book appointments for the external sales team.
• Update and maintain accurate customer information within the CRM system.
• Build and manage a pipeline of potential customers.
• Follow up previous enquiries and marketing campaigns.
• Research companies and identify new sales opportunities.
• Develop product knowledge across Managed Print, IT, and Telecoms solutions.
• Work towards daily, weekly, and monthly activity targets.
• Maintain professional relationships with prospective customers.
• Attend sales meetings, training sessions, and apprenticeship workshops.
• Work collaboratively with marketing and senior sales colleagues.
• Ensure all customer interactions comply with GDPR and company policies.

Where You'll Work

Business Box
3 Oswin Road
Leicester
LE3 1HR

Training Details

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

LEARNING FOR FUTURES LTD

Training Course

IT technical salesperson (level 3)

Course Contents

• Communication: Works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
• Customer Experience: Demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers, and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
• Data Security: Operates securely in line with organisational guidance, legislation, and organisational software packages and complies with security of data and can effectively record, analyse, and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
• Problem solving: Applies structured techniques for troubleshooting, problem solving, and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks.
• Assesses and qualifies sales leads: By developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools, and techniques.
• Project management: Works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities, and projects.
• Interprets and follows: Health and safety legislation to securely and professionally work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
• Sales process: Professionally operates all sales-related tasks to maintain integrity, brand, and company image during negotiations, handling of objections, and closing sales with an understanding of the markets and external competitors.
• Technical: Ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
• Database and Campaign Management: Prioritises their contacts and keeps an up-to-date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
• Context / CPD: Identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.