Orgvue
Technical Account Consultant - EMEA
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Description
Orgvue is a leading organizational design and planning software platform that captures the power of data visualization and modelling to build more adaptable, and better performing organizations.
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HR, finance and business leaders use Orgvue for actionable insight and analysis that helps them make faster workforce decisions in a constantly changing world. Orgvue is used by the world’s largest and best-known enterprises and management consulting firms to visualize and confidently build the businesses they want tomorrow, today.
The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney. We're looking for a Technical Account Consultant who will serve as a trusted advisor, proactively addressing issues within existing customer and partner solutions, or identifying opportunities to propose new solutions.
The Role
We are looking for a Technical Account Consultant to join our Customer Success team to support our continued growth.
As a Technical Account Consultant, you will bring a deep understanding of how the Orgvue platform can and should be utilised, combined with the ability to apply that knowledge directly within customer environments and explain it clearly to users.
You work with both partners and direct customers, supporting active accounts by helping users get sustained value from the Orgvue platform.
This includes contributing hands-on configuration, reviewing and improving existing solutions, and guiding users so they understand how to work effectively and independently with Orgvue over time.
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The role is part of the ongoing account team and will suit someone who enjoys practical problem-solving, working closely with users, and combining delivery with guidance to improve how Orgvue is used day-to-day.
Responsibilities
- Work closely with partners and direct customers as part of the account team to help users get sustained value from the Orgvue platform
- Apply deep platform expertise to review, improve, and optimise customer and partner tenant configurations in line with best practice
- Contribute hands-on configuration changes where appropriate, including Gizmo optimisation and other updates that improve usability, performance, or outcomes
- Explain configuration decisions, patterns, and trade-offs clearly so users understand how and why the platform is set up and can work more effectively with it
- Support users with ad-hoc technical queries raised through the Customer Success team, using platform expertise to diagnose issues and recommend practical solutions
- Maintain a strong understanding of customer use-cases, solution maturity, and risks in order to proactively identify opportunities for improvement
- Work collaboratively with Customer Success Managers, Account Managers, partners, and other teams to ensure technical guidance aligns with customer objectives
- Share insights and feedback from customer usage to help improve delivery approaches, best practices, and the Orgvue platform over time
Requirements
- You’re excited by the prospect of joining a rapidly growing international company
- You’re interested in building consulting skills within the HR/OD analytics space.
- You want to make a fundamental difference to some of the largest organizations and household names across North America.
- You really enjoy solving problems.
- You love taking on difficult challenges and finding creative solutions
- You don't get flustered easily.
- If you don't know the answer, you'll dig until you find it.
- You collaborate well with others, you deliver on your commitments and are comfortable being challenged
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Preferred Knowledge & Skills
- Two plus years of Orgvue experience
- Bachelor’s Degree Required, ideally in Information Sciences or Business Studies
- Excellent knowledge of Microsoft Office, including Excel and PowerPoint. Data analysis skills essential; knowledge of statistics modelling is preferred.
- Client-facing experience, established communication skills and comfort speaking and presenting to customers of all levels
Benefits
- Hybrid working
- 2 days a week in the London office
- Wellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
- Subsidised Gym Membership
- Private Medical Insurance (including Dental and Vision) and Life Assurance
- 25 days holiday (increasing to 30 days at a rate of 1 extra day per year)
- Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3%
- Season ticket Loan
- Cycle to Work Scheme
- Annual Discretionary Bonus
'Here at Orgvue we promote individualism and a diverse workforce to build on our future success'
Job Summary
- ID: 92F65C881A
- Department: Customer Experience, Customer Success
- Type: full time
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