Advocate Group
Technical Account Manager
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Technical Account Manager
The Opportunity
We’re working with an exciting and growing business operating within the natural nutrition and functional ingredients space. The company works with brands across the food, nutrition and wellness sectors, helping them develop products using natural vitamin, mineral and functional ingredients.
As the business continues to grow, they are looking for a Technical Account Manager to join the team and play an important role across both the customer and technical sides of the business.
The Role
This is a varied, hands-on position combining technical account management, customer engagement and commercial support.
- You’ll be involved throughout the customer journey — from supporting the sales process and answering technical queries, through to managing product documentation and quality requirements.
- You’ll work closely with customers, prospects and internal teams, helping to translate technical information into practical solutions while ensuring documentation and regulatory requirements are met.
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Key Responsibilities
Customer & Technical Account Management
- Support the sales process from a technical perspective.
- Respond to technical questions from customers and prospective customers.
- Join customer and prospect meetings, both virtually and in person.
- Work alongside sales and marketing teams to support commercial strategy.
- Prepare and maintain technical documentation.
- Understand and respond to customer requests relating to quality control.
- Maintain accurate and up-to-date quality documentation.
Product & Quality Management
- Coordinate finished product ordering with the company's manufacturing partner.
- Manage product documentation including specifications, Certificates of Analysis (CoAs), MSDS and Technical Data Sheets (TDS).
- Ensure documentation supports nutritional integrity, compliance and full supplier traceability.
- Work with relevant partners and certification bodies where required.
About You
We’re looking for someone with a technical background within nutrition, food science or a closely related area, who also enjoys working directly with customers.
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You’ll ideally have:
- A degree, HND or equivalent experience in Nutrition, Food Science or a related discipline.
- Previous experience in a customer-facing technical role.
- Strong organisational skills and excellent attention to detail.
- The ability to manage multiple priorities and workstreams.
- Confidence working with technical documentation, certification and regulatory frameworks.
- A proactive, energetic approach and the desire to make an impact within a growing business.
Interested?
This is a great opportunity for someone with a technical nutrition or food science background who wants to move into a varied role combining technical expertise, customer relationships and commercial activity. If you're looking for a role where you can have genuine input into a growing business and work across a broad range of projects, we'd love to hear from you.
🖥️ Ciara@advocate-group.co.uk
📞 020 7871 8000
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