Hamilton Barnes 🌳
Technical Account Manager
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🚀 Technical Account Manager – Cyber Security Managed Services | £60,000 – £70,000 + 50% OTE | UK
A genuinely blended opportunity for an experienced Technical Account Manager to join a CREST-accredited, multi-award-winning cyber security managed services provider. You'll own the full client relationship for a portfolio of accounts — combining strong technical credibility with commercial account management. That means translating SOC findings and threat data into clear, actionable advice for clients, while also owning retention, renewals, contract health and account growth.
This isn't a purely technical role or a purely commercial one — it's for someone equally comfortable presenting risk findings to a board and negotiating a renewal.
✨ Why this role stands out:
- Real commercial ownership alongside technical credibility — manage renewals, retention targets, upsell/cross-sell and QBRs, not just act as a technical liaison
- A front-row seat to a broad managed security services portfolio backed by a 24/7/365 UK-based SOC, threat intelligence, incident response and compliance support
- A clear path into senior account or commercial leadership, with investment in training, certification support and a collaborative, inclusive culture
🎯 Responsibilities:
Technical
- Act as primary point of contact for a portfolio of clients, building deep understanding of each client's environment, risk profile and priorities
- Partner with SOC, threat intelligence and incident response teams to ensure client issues are triaged and resolved effectively
- Provide realistic, prioritised recommendations to reduce risk, drawing on cyber resilience scoring and NCSC CAF outputs
- Act as escalation point for client concerns, coordinating internal resources to resolve issues quickly
- Stay current on the evolving threat landscape and service roadmap to keep client advice relevant
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Commercial
- Own the commercial relationship for your portfolio, including renewals, retention and account health against revenue and churn targets
- Identify and lead cross-sell/upsell opportunities, building needs-based business cases
- Lead or support commercial negotiations across pricing, scope changes and contract terms
- Maintain account plans, renewal forecasts and pipeline data within CRM, reporting regularly on account performance
- Run structured QBRs combining technical performance with commercial roadmap and value discussions
- Track and drive client satisfaction and retention metrics (NPS, renewal rate), owning remediation plans for at-risk accounts
- Support onboarding of new clients, ensuring a strong commercial start
- Contribute to continuous improvement of TAM processes, reporting templates and playbooks
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🛠️ Skills/Must Have:
- Proven experience in technical account management, customer success or client-facing commercial roles within cyber security, managed IT services or a related industry
- Track record owning commercial account outcomes — renewals, retention, upsell/cross-sell or revenue growth — alongside technical relationship management
- Strong working knowledge of SOC operations, vulnerability and threat exposure management, incident response, and frameworks such as NCSC CAF, ISO 27001 or Cyber Essentials
- Comfortable translating technical security data into clear recommendations for technical and non-technical audiences including senior leadership
- Confident negotiator, able to manage commercial conversations, pricing and contract renewals professionally
- Excellent relationship-building and communication skills, confident managing difficult conversations and competing priorities
- Highly organised, able to manage multiple accounts, forecasts and deadlines simultaneously
- Relevant certifications a plus (CompTIA Security+, CISSP, CISM or equivalent)
💰 Salary: £60,000 – £70,000 basic + 50% OTE
📩 Interested? Get in touch to find out more or send your CV directly.
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