NeosAlpha Technologies
Technical Account Manager / Account Manager
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Designation: Technical Account Manager
Experience: 8+ years
Location: Maidenhead, UK
Job Description
We are looking for an experienced Technical Program Manager / Technical Account Manager with a strong background in Data Engineering, Enterprise Data Platforms, and Data Transformation Programs. The ideal candidate should have extensive experience managing end-to-end delivery of enterprise data initiatives, leading cross-functional teams, and driving large-scale data integration, migration, and modernization projects.
The role requires someone who is data-centric, technically sound, and capable of managing multiple stakeholders while ensuring successful execution of complex programs in Agile and Waterfall environments.
Job Roles & Responsibilities
- Lead end-to-end delivery of enterprise data and analytics programs from planning through deployment.
- Manage large-scale Data Warehouse, ETL, Data Integration, and Data Migration projects.
- Collaborate with business stakeholders to gather requirements, define project scope, and prioritize deliverables.
- Drive Agile and Waterfall project execution while ensuring quality, timelines, and budget adherence.
- Lead cross-functional teams comprising Data Engineers, ETL Developers, BI Developers, QA Engineers, and Business Analysts.
- Oversee enterprise data governance, compliance, audit readiness, and risk management activities.
- Manage production support, incident management (P1/P2), disaster recovery planning, and business continuity initiatives.
- Coordinate cloud migration and modernization projects involving enterprise data platforms.
- Develop project plans, resource allocation strategies, effort estimation, budgeting, and delivery roadmaps.
- Monitor KPIs, project health, risks, dependencies, and stakeholder communications.
- Drive automation initiatives to improve operational efficiency and delivery excellence.
- Mentor technical teams and promote continuous improvement across delivery processes.
- Work closely with business leadership to align technology initiatives with strategic objectives.
- Manage escalations and ensure timely resolution of customer issues.
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Skills and Qualifications
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- Experience in Account Management, Customer Success, or a similar role in the IT Consulting and Services Industry.
- 10+ years of experience delivering enterprise data-centric projects.
- Proven experience managing large, cross-functional technical teams.
- Strong background in Data Warehousing, ETL, Cloud, and Enterprise Data Platforms.
- Excellent stakeholder management and client-facing communication skills.
- Experience leading digital transformation and data modernization initiatives.
- Ability to balance technical leadership with strategic program management.
- Strong analytical, problem-solving, and decision-making capabilities.
- Comfortable working in a fast-paced, client-facing, on-site environment.
Desirable
- Understanding of software platforms like iPaaS, APIM, ERP, Data, AI Agents
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
- Experience supporting technically complex or solution-based customer accounts
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