Genista Biosciences
Technical Account Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Technical Account Manager (TAM)
Genista Biosciences | Location: Remote – UK (Evening Shift) | Full-Time
ABOUT GENISTA BIOSCIENCES
At Genista Biosciences, we are modernizing food and product safety through state-of-the-art lab automation, accredited testing, and an AI-powered platform. We empower leading food, beverage, and consumer goods manufacturers with rapid, audit-ready data and seamless quality management tools.
ROLE OVERVIEW
We are seeking a Technical Account Manager (TAM) to serve as the bridge between client teams, laboratory operations, and software platforms. You will act as the primary technical advisor to customers, driving successful onboarding, resolving complex technical challenges, and supporting CSAMs to maintain high retention and satisfaction.
KEY RESPONSIBILITIES
- Customer Technical Support: Provide technical support to client Data Ops teams and lead technical discussions regarding test results, specs, and workflows.
- Troubleshooting Guides: Author and maintain technical troubleshooting guides, SOPs, and knowledge base articles.
- Technical Onboarding: Review customer testing methods/references; verify calculations, units, and specifications; setup new methods and automated platform workflows.
- CSAM Support & Escalations: Partner with CSAMs in meetings and emails to resolve complex customer challenges, technical inquiries, and account escalations.
- Damage Control & Quality (CAPA/CAR): Perform Root Cause Analysis (RCA) and lead Corrective & Preventive Actions (CAPA) and Corrective Action Requests (CARs).
- Trainings & Webinars: Plan and carry out technical webinars and specialized training sessions for customers and internal teams.
- Technical Marketing: Assist marketing teams with technical content creation for industry newsletters, articles, and collateral.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
DOMAIN SPECIALIZATION TRACKS
Candidates may specialize in or align with one of the following domain areas:
- Analytical Chemistry TAM: Specialization in LC-MS, GC-MS, and ICP-MS testing techniques and data evaluation.
- Food Science / Chemistry TAM: Focus on Proximates, Nutritional Analysis, and Allergen testing/compliance.
- Food Microbiology TAM: Focus on Environmental Monitoring Programs (EMP), Pathogen Testing, and general Microbiology.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
QUALIFICATIONS & REQUIREMENTS
- Education: PHD degree in Chemistry, Food Science, Microbiology, Biology, or a related scientific discipline.
- Experience: 3+ years in a technical client-facing role, laboratory operations, or technical account management.
- Domain Knowledge: Hands-on familiarity with LC-MS/GC-MS/ICP-MS, food chemistry analysis, or microbiological EMP frameworks.
- Problem Solving: Strong capability in root-cause analysis (RCA), handling customer escalations, and executing CAPA/CAR protocols.
- Communication: Excellent verbal and written communication skills; ability to translate complex lab data into clear customer insights.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location