TAG Video Systems
Technical Account Manager – EMEA
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About us
Since 2008, TAG Video Systems has been a trusted, high-growth leader in media technology, empowering the world’s premier broadcasters and streaming platforms to deliver content globally with confidence. As a 100% software company, we thrive in a dynamic and fast-paced environment, replacing hardware complexity with smart, efficient solutions for IP monitoring and visualization. Our success is built on a culture of hyper-accountable people who embrace this energy and strive for efficiency, simplicity, and transparency in everything we do, ensuring we remain an agile and reliable force for our clients as we shape the future of the media landscape.
About the Role
We are looking for a Technical Account Manager / Solution Architect – EMEA (UK-Based) to act as a trusted technical advisor and solution architect for our strategic customer accounts. In this hybrid role, you will bridge the gap between customer relationship management and technical systems design. You will be responsible for understanding complex customer environments, designing end-to-end media architectures, ensuring seamless software integration, and driving long-term adoption.
Working closely with Sales, Product Management, and R&D, you will guide clients across their entire lifecycle from discovery, architectural specification, and onboarding to ongoing workflow optimization and technical account growth.
Responsibilities
- Act as a trusted advisor, ensuring customers maximize the value of TAG’s solutions.
- Technical Expertise & Support
- Provide technical consultation and troubleshooting on product implementation and usage.
- Respond promptly to customer inquiries, offering solutions and best practices.
- Train clients on TAG’s product suite to optimize usage and performance.
- Project & Delivery Ownership
- Lead the technical aspects of customer engagements, including defining project scope and managing Statements of Work (SOW).
- Work closely with customers and internal teams to ensure smooth implementation and problem resolution.
- Document customer feedback and collaborate with R&D and Product teams to drive product improvements.
- Solution Architecture & System Design
- Complex System Design: Lead discovery sessions to translate client business and technical requirements into scalable, resilient, and optimized software monitoring architectures for live, playout, and OTT environments.
- Design Specifications: Own the design specification process for strategic accounts, creating high-level design (HLD) and low-level design (LLD) documentation, architectural blueprints, and detailed Statements of Work (SOW).
- RFP & Technical Solutioning: Partner with Sales and Pre-Sales teams to author comprehensive responses to RFPs/RFIs, crafting tailored technical solutions and defining deployment strategies.
- Cross Functional Collaboration
- Partner with sales, product management, and R&D teams to align customer needs with product innovations.
- Represent TAG at industry events and customer sites.
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Required Skills & Qualifications
Experience & System Design Background
- 5+ years of experience in Technical Account Management, Solution Architecture, Systems Engineering, or Broadcast Engineering within the Broadcast Media industry.
- Proven experience in complex system design and authoring detailed technical documentation (HLDs, LLDs, SOWs, and architectural diagrams) for enterprise-tier customers.
- Proven track record in responding to RFPs/RFIs and presenting complex architectures to executive and technical stakeholders.
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Domain & Technical Expertise
- Deep expertise in IP Video (compressed and uncompressed media workflows):
- SMPTE ST 2110 and ST 2022-6 / ST 2022-7
- PTP timing and synchronization (IEEE 1588)
- MPEG Transport Streams
- OTT packaging and delivery protocols (HLS, DASH)
- Strong background in Enterprise Networking (unicast/multicast routing, switching, DNS, DHCP, TCP/IP, UDP) and hands-on experience analyzing network traces (e.g., Wireshark).
- Practical knowledge of Virtualization and Cloud platforms (AWS, GCP, VMware).
- Hands-on experience with Linux operating systems.
- Familiarity with scripting languages (Python, PowerShell, Bash) and API integrations (REST, SOAP, RPC).
Soft Skills & Operational Requirements
- Exceptional problem-solving, system-level debugging, and analytical skills.
- Strong interpersonal and communication skills, with the ability to articulate technical concepts to both business executives and operational engineers.
- Self-motivated and comfortable managing client relationships autonomously in a remote environment.
Location
- UK-Based (Remote)
Travel
- Willingness to travel up to 30% across EMEA for client visits and industry events.
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