Nigel Frank International
Technical Account Manager
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Technical Account Manager
Remote with occasional travel to Bath | £50,000 - £70,000
Nigel Frank International is working with a growing technology consultancy to appoint a Technical Account Manager to join its client delivery team.
This is a varied, client-facing role sitting between technology, delivery, and customer success. You’ll own relationships across a portfolio of CRM, data, and software clients - helping them get more value from their technology, keeping delivery teams aligned, and identifying opportunities to support their longer-term roadmap.
This is not a sales-only or technical support role. You’ll need the confidence to hold credible conversations around CRM platforms, data, integrations, APIs, cloud solutions, and software delivery, without needing to be a hands-on developer.
The role
- Build trusted relationships with senior business and technical stakeholders across a portfolio of clients.
- Act as the main point of contact for technical, service, and strategic conversations.
- Work closely with consultants, developers, architects, and data specialists to ensure projects and support engagements remain aligned to client priorities.
- Run account reviews, maintain visibility of delivery, risks, dependencies, and next steps, and proactively resolve issues before they escalate.
- Translate technical concepts into clear, commercially relevant language for non-technical stakeholders.
- Support conversations around CRM architecture, data models, integrations, APIs, cloud applications, security, and data governance.
- Help shape client technology roadmaps and identify opportunities for clients to get more from their CRM, data, and technology investment.
- Contribute to proposals, statements of work, renewals, and the growth of long-term client relationships.
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What we’re looking for
- Experience in a Technical Account Manager, Customer Success, Solutions Consultant, Technical Consultant, Service Delivery Manager, or similar client-facing technology role.
- Background in IT consultancy, SaaS, software, systems integration, data, or digital technology.
- Strong experience building trust with both technical and non-technical stakeholders.
- Able to manage multiple clients, projects, and delivery teams at once, while retaining ownership of actions and commitments.
- Technically credible across CRM, data, integrations, APIs, and cloud-based technology—without needing to write code day to day.
- Commercial awareness, including exposure to account growth, renewals, proposals, or statements of work.
- A proactive, organized, and self-directed approach suited to a growing business environment.
- Experience with Creatio, Salesforce, Dynamics 365, or HubSpot would be beneficial, but is not essential.
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What’s on offer
- Salary up to £70,000, depending on experience.
- Remote-based role with occasional travel to the Bath office and client sites.
- Opportunity to work across an interesting mix of CRM, data, and technology projects.
- A visible, trusted position within a growing consultancy, with real ownership of client relationships and outcomes.
To discuss this opportunity in confidence, please apply now or contact Nigel Frank International directly.
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