Payments Recruitment Limited
Technical Account Manager - Payments
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Technical Account Manager - Payments Orchestration
Location: 100% Remote (UK, US or Europe)
We're partnering with a rapidly growing payments technology business that is helping merchants optimise payment performance, improve checkout conversion and maximise payment acceptance through intelligent payment infrastructure. As the business continues to grow, we're looking for an experienced Technical Account Manager to join the customer-facing team. This is an opportunity to work with some of the most sophisticated merchants in eCommerce, supporting them throughout their journey from implementation through to ongoing optimisation. This role is ideal for someone already working within the payments ecosystem who enjoys combining technical expertise with customer relationship management.
The Role:
- As Technical Account Manager, you will become a trusted technical adviser to our customers, ensuring they achieve maximum value from the platform while delivering an exceptional customer experience.
- Working closely with Product, Engineering and Customer Success teams, you will manage customer implementations, support technical integrations, resolve complex issues and identify opportunities to improve payment performance.
Key Responsibilities:
- Act as the primary technical contact for a portfolio of customers.
- Manage the customer lifecycle from implementation and onboarding through to ongoing technical account management.
- Guide merchants through API integrations and technical onboarding, ensuring successful deployment of the platform.
- Build strong relationships with technical, commercial and operational stakeholders.
- Provide technical guidance around payment routing, payment optimisation, checkout performance and platform capabilities.
- Investigate and coordinate the resolution of technical issues, working closely with Engineering and Product teams.
- Monitor customer performance and proactively recommend improvements to maximise payment success rates and overall platform adoption.
- Translate complex technical concepts into clear business outcomes for customers.
- Capture customer feedback and collaborate internally to influence future product development.
- Identify opportunities to expand platform usage and introduce additional functionality where appropriate.
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About You:
- We're looking for someone who already understands the payments landscape and enjoys working with enterprise customers in a technical, consultative capacity.
- You'll likely come from a Technical Account Management, Solutions Engineering, Implementation, Customer Success or Professional Services background within the payments industry.
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Essential Experience:
- Previous experience in a Technical Account Manager, Account Manager, Solutions Engineer, Implementation Manager, Integration Consultant or similar customer-facing technical role.
- Experience working within payment orchestration, payment optimisation, payment infrastructure, payment gateways, PSPs or enterprise payment technology.
- Strong understanding of payment ecosystems, including merchant integrations, payment flows and online checkout environments is essential.
- Experience supporting REST APIs and web-based integrations.
- Comfortable working with technical and non-technical stakeholders across Product, Engineering and Customer teams.
- Excellent troubleshooting, analytical and problem-solving skills.
- Strong communication skills with the ability to build trusted customer relationships.
Highly Desirable:
- Experience gained within organisations specialising in:
- Payment orchestration
- Payment optimisation
- Checkout optimisation
- Smart payment routing
- Payment analytics
- Merchant acquiring technology
- Payment infrastructure & eCommerce payment platforms
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